Service Manager-North

Functional area: Service

Country: Taiwan

City: Taoyuan

Company name: Atlas Copco Taiwan Ltd.

Date of posting: Nov 15, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Roles and Responsibilities
People management

• Build diverse & motivated team
• Recruitment (interview & skill assessment) & onboarding
• Balance workload & overtime in collaboration with planning
• One to one with service engineer's monthly (on-site visit at customer): engagement
• Manage time registration & expense approval administration of service engineer
• Competence development service engineer:
  • Follow up & improve quality of executed work
  • improve soft & technical skills – balancing on-the-job training and centralised support from technical support and Learning & Development responsible
  • Follow up on absenteeism & turnover
  • Performance evaluation (9 box) & career coaching
  • Disciplinary actions to improve performance/attitude in collaboration with HR – handling of dismissal cases

Operational excellence

• Input for and execution of capacity plan
• Manage regional WIP
• Follow-up regional KPI’s through Vision Air dashboards: Time-on-site, Utilisation ratio, twin work
• Handle (not technical) escalations regarding planning from planners/service engineer
• Coordination/decision on fleet/tools/PPM purchases/returns based on prokura limits
• Follow up available capacity (holiday planning, absenteeism, impact customer planning...)

Customer satisfaction

• Execution of Service Level Agreements with customers

Health & Safety

• Review risk observations & near misses (TIA)
• Perform safety visits at customer
• Follow up PPM's state, van & tool inspections (safety & cleanliness)
• Organise third party inspections of certified van tools

Meetings

• Monthly WIP/backlog (Ops Manager/Ops BLM, sales, planner(s), opening/closing admin)
• 9 Toolbox meeting/year:
  • 7 standard service engineer only
  • 2 (regional) teambuilding toolbox meeting (service engineers, Planners, admins, sales) – in person
• Sales meetings
• CTS management meetings (monthly): align strategy & methods and share best practises

Experience & Education


Company presentation
阿特拉斯科普柯(Atlas Copco)集團是一家擁有150年歷史的全球性工業集團公司，成立於1873年，總部位於瑞典斯德哥爾摩，以創新的壓縮機、真空解決方案和空氣處理系統、動力工具和裝配系統為客戶服務，開發的產品專注於生產效率的提升、節能、安全性和舒適性，提供客戶可持續發展的解決方案及提高生產力。我們充滿活力，富有創新精神。我們的客戶遍佈180多個國家/地區的各行各業中。我們在70個國家/地區擁有49000名員工。2022年，集團營業收入約1410億瑞典克朗（130億歐元），營業獲利率為21.4%。
阿特拉斯科普柯股份有限公司(Atlas Copco Taiwan Ltd.)為瑞典商Atlas Copco Group在台成立的子公司，在台灣已深耕近60年。1959年由代理商新寧(股)公司引進台灣，1980年Atlas Copco原廠買下新寧，成立100%持股的台灣子公司，2014年更名為阿特拉斯科普柯股份有限公司。於2014年取得ISO9001:2008, ISO14001:2004及ISO45001認證。主要銷售服務內容為空壓技術和動力技術業務領域。台灣總公司位在桃園市楊梅區，分區辦公室座落在台中市西屯區和高雄市仁武區二處。為配合公司業績持續發展，提升產業競爭力，提供員工更完善且舒適的工作環境，於2019年7月，總公司搬遷至桃園市楊梅區，一起展望未來。
阿特拉斯科普柯贏得了為全球客戶提供最新產品的良好信譽，面對成熟的市場環境，依然繼續努力成為在質量、信譽、效益、服務、節能、環保、低碳、符合人體工程學設計及可持續性生產力解決方案的世界領先供應商。
了解更多內容：https://www.atlascopco.com/zh-tw

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.