Taiwan Job Openings

Super Micro Computer

Sr. IT Engineer

October 8, 2024

Sr. IT Engineer


Date: Oct 8, 2024
Location: Chungho, Taiwan, TW
Company: Super Micro Computer
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and Io T/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Essential Duties and Responsibilities:
  • Manage and prioritize service desk tickets, ensuring timely resolution of issues
  • Provide advanced technical support for hardware, software, and network-related issues
  • Develop and maintain service desk processes, procedures, and best practices
  • Assist with analyzing service desk metrics and preparing reports for management
  • Collaborate with internal IT teams to resolve complex issues and implement solutions
  • Manage escalations and ensure high levels of customer satisfaction
  • Contribute to knowledge base development and maintenance
  • Participate in IT projects related to service desk improvements
  • Ensure adherence to IT policies, procedures, and security protocols
Qualifications:
  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • 5+ years of experience in IT support
  • Excellent problem-solving and analytical skills
  • Outstanding communication and interpersonal skills
  • Ability to work effectively under pressure and manage multiple priorities
  • Experience with service desk KPIs and reporting
  • Basic to intermediate English skills preferred

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