• Enable new BMC features, including competitive analysis, industrial standard study, and critical feature planning for each generation platforms

• Drive competitive software/firmware product feature requirements and technical design guideline to meet company's goal

• Collaborate with BMC product managers, BMC software architect, engineers, and technical staff to define product specification with technical requirements

• Manage both feature request and issue support request from customers

• Manage schedule and issues, provide project status updates to stakeholders, and escalate problems as necessary

• Communicate clearly and coordinate effectively with cross-functional teams, vendors and 3rd party partners

• Develop training material for customer and internal trainings as required

• Suggest and plan improvements to product, solution and process

• Bachelor's degree in EE, CS, CE-related or equivalent practical experience

• 5 years of experience in software/firmware (e.g. BMC) engineering in Tier 1 server systems management software/firmware solutions

• Experience in developing technical specification and design documents

• Effective written and verbal presentation and communication skills in English

• Flexible and able to work effectively in a fast-paced environment as a member of a cross-functional team and as an individual contributor

• Experience in technical support service to customer