JOB SUMMARY


Responsible for handling weddings opportunities for the property. Responsible for achieving and exceeding the hotel weddings sales revenue goals. Provides day-to-day supervision to Weddings/Catering Sales associates that are on-property, dependent on the volume of weddings business. Contracts and closes weddings business, and ensures that business is turned over properly and in a timely fashion for quality service delivery. Achieves weddings revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.


CANDIDATE PROFILE


Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES


Maximizing Revenue & Managing Profitability

• Identifies, qualifies and solicits new weddings business to achieve personal and hotel revenue goals.

• Proactively solicits affiliate business associated with citywide events

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Maximizes revenue by up-selling packages and creative food and beverage offerings.

• Identifies and implements process improvements and best practices.

• Gains understanding of the hotel’s primary target customer and service expectations.

• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business.

Managing Sales Activities

• Manages the sales efforts for the hotel related to weddings business.

• Responds to incoming weddings opportunities for the hotel.

• Closes the best opportunities for the hotel based on market conditions and hotel needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Designs, develops, and sells creative catered events.

• Develops and manages weddings sales revenue and operation budgets, and provides forecasting reports.

• Identifies and assists with selling, implementing and following-through on weddings promotions.

• Promotes accountability to drive superior business results.

• Executes Sales strategies and business processes.

• Executes and supports Customer Service Standards and hotel’s Brand Standards.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).

Building Successful Relationships

• Works collaboratively with property Sales and Marketing colleagues and Above Property Sales, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.

• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

• Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.

• Works with the property’s Food and Beverage team to develop menus that drive sales.

• Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Events) in order to ensure guest satisfaction.

• Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

Providing Exceptional Customer Service

• Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

Additional Responsibilities

• Performs other duties, as assigned, to meet business needs.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.