Thailand Job Openings
UOB (Thai) Public Company Limited
Call Agent
FULL TIME
November 1, 2024
About UOB
About the Department
Job Responsibilities
- Handle all incoming card and banking calls to meet individual qualitative and quantitative targets.
- Ensuring Nil customer negative feedback or complaint on staff manners.
- Keep records of all conversation in call center database, in a comprehensible way.
- Follow up case and ensure the response to customer is efficient and accurate within SLA.
- Stay updated with the knowledge of all service, product, and promotion.
- Strong team working ability in shift assignment to meet department targets both of % Service.
- Level and % Call abandonment.
- Escalating customer problem incidences to Call Center Management.
- Strictly comply workflow / procedure and bank policy to prevent and / or mitigate operational risk.
- Opportunities in daily work.
Job Requirements
- Minimum of 1 year working experience preferable in Banking Call Center.
- Willing to work on shift rotation.
- Good data entry and Typing skills.
- Ability to multi-task, set priorities and manage time effectively.
- Verbal and Written Communication Skills.
- Listening Skills.
- Problem Analysis and Problem-Solving Skills.
- Customer Service Orientation.
- Stress Tolerance.
Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.
Be a part of UOB Family
Apply now and make a difference.
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