About UOB

About the Department

Job Responsibilities

• Handle all incoming card and banking calls to meet individual qualitative and quantitative targets
• Ensuring Nil customer negative feedback or complaint on staff manners
• Keep records of all conversation in call center database, in a comprehensible way
• Follow up case and ensure the response to customer is efficient and accurate within SLA
• Stay updated with the knowledge of all service, product, and promotion
• Strong team working ability in shift assignment to meet department targets both of % Service
• Level and % Call abandonment
• Escalating customer problem incidences to Call Center Management
• Strictly comply workflow / procedure and bank policy to prevent and / or mitigate operational risk
• opportunities in daily work

Job Requirements

• Minimum of 1 year working experience preferable in Banking Call Center
• Willing to work on shift rotation
• Good data entry and Typing skills
• Ability to multi-task, set priorities and manage time effectively
• Verbal and Written Communication Skills
• Listening Skills
• Problem Analysis and Problem-Solving Skills
• Customer Service Orientation
• Stress Tolerance

Be a part of UOB Family

Competencies