Respond to customer inquiries regarding hotel/flight bookings through phone, email, and chat.
Assist with booking changes, cancellations, and resolving any issues that arise during the reservation process.
Provide accurate information about travel options, policies, and services to enhance the customer experience.
Maintain a high level of professionalism and empathy to ensure customer satisfaction and retention.
Collaborate with internal teams to address complex customer concerns and improve service processes.
Thai national.
Bachelor degree.
Fluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.
Previous experience or internship in hotel or flight reservations is required.
Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.00.
5 working day.
KPI performance & Attendance incentives.
Medical insurance.
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Job skills required: English