Thailand Job Openings
FWD Life Insurance PCL
Customer Experience Strategy Specialist
FULL TIME
September 17, 2024
Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.
Job skills required: Management, English, Customer Relationship Management (CRM)
Job skills preferred: Analytical Thinking, Problem Solving, High Responsibilities
New Job Alerts
STEPBeyd Strategic Global Solutions
Sales Engineer - Heating - Steam PU
FULL TIME
September 23, 2024
View Job DescriptionThavorn Asia Property
Real Estate Sales / พนักงานขายอสังหาริมทรัพย์
September 23, 2024
View Job DescriptionAgoda
Senior Manager, Program Management and Implementation (Bangkok-based, Relocation benefits provided)
September 23, 2024
View Job DescriptionLooking for similar job?
Skillpower Services (Thailand) Co.,Ltd.
รับสมัคร Customer Service ยินดีรับเด็กจบใหม่และผู้ไม่มีประสบการณ์
CONTRACT
August 29, 2024
View Job DescriptionAllianz Thailand
Specialist - A&H Customer Service - Call Center (ENG/TH)
FULL TIME
August 28, 2024
View Job DescriptionUrban Mobility Tech Co., LTD
Junior Customer Service and Control Room
FULL TIME
August 27, 2024
View Job Descriptionบริษัท เคซีอี อีเลคโทรนิคส์ จำกัด (มหาชน)
Customer Quality Engineer (วิศวกรดูแลคุณภาพ นิคมอุตสาหกรรมลาดกระบัง)
FULL TIME
September 1, 2024
View Job DescriptionSee What’s New: FWD Life Insurance PCL Job Opportunities
FWD Life Insurance PCL
Customer Research / VOC Specialist
FULL TIME
September 18, 2024
View Job DescriptionFWD Life Insurance PCL
Customer Journey Specialist
FULL TIME
September 18, 2024
View Job DescriptionFWD Life Insurance PCL
Customer Experience Strategy Specialist
FULL TIME
September 17, 2024
View Job DescriptionNew Job Alerts
STEPBeyd Strategic Global Solutions
Sales Engineer - Heating - Steam PU
FULL TIME
September 23, 2024
View Job DescriptionThavorn Asia Property
Real Estate Sales / พนักงานขายอสังหาริมทรัพย์
September 23, 2024
View Job DescriptionAgoda
Senior Manager, Program Management and Implementation (Bangkok-based, Relocation benefits provided)
September 23, 2024
View Job Description