Responsible for handling customer inquires via telephone, email, or online platform

• Build and provide timely response to customers in areas of product information, outpatient / inpatient services, claims, premium payment and policy termination
• Build and process customer instructions / request
• Troubleshoot and resolve customer complaint
• May get in touch with customers whose policies have lapsed in an attempt to retain them
• Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
• Explore opportunity to improve work flow and build healthy environment
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.