Responsibilities

• Customer satisfaction during and after the claims process
• Cost control of the claim payment (ensuring what is due is paid, but only what is due)
• Maximizing the recovery opportunity against TP

Job Duties

• Comply with Claims Operating Manual in claims reserving, strategy and cost management.
  • Handle all claims and make sure that payment for valid claims is made to the claimant.
  • Communicate with customers, updating the customers of the progress of their claims.
  • Coordinate with the claims call center, surveyor, services providers, Insurer and third party.
  • Review survey report and approve surveyor fee followed the agreed timescales.
  • Coordinate with repairer for invoice, review and approve payment within agreed timescales.
  • Coordinate with Insurer for claim payment and also third party insurer for the loss to complete recovery process.
  • Assigning claim assessor for review and approved repair payment.
  • Identify potential fraud cases.
• Propose candidates for expansion of Surveyor Company and inspector company network to be cover all region of Thailand and meet company target.
• Identify and report issues and risks, promptly notify line manager if any potential and actual claims leakage.
• Handle customer complaints, aiming to resolve situations to meet customers’ satisfaction.
• Reporting and handling of concerns, and compliments from customers and third party with recommended solutions and areas of improvement.
• Propose negotiation strategy for large claims
• Participate in Claim Project updated.
• Provide technical claim in-house training to the company.
• Perform other duties as assigned by Manager with fully supporting.
• Must follow on ISMS compliance

Requirements

• Bachelor’s degree or higher
• At least 3 years of claims experience and knowledge in insurance product
• Good spoken and written communication skills (Good in English communication is an advantage)
• Ability to resolve complex and complaints case
• Travel upcountry
• Excellent customer service and negotiation skills
• Accuracy and attention to detail
• Ability to analyze information
• Good administrative and computer skills

Welfare

• Dental Insurance
• Life insurance
• Health insurance
• Accident insurance
• Health insurance ( cover spouse and children)
• Provident Fund ( Employer 5 %)
• Social Security
• Annual salary adjustment
• Training seminars
• Study loan ( Follow the policy)
• Uniform
• Baby birth gift 5,000 baht
• Funeral assistance
• Birthday gift set , Eat lunch pass probation.
• True money wallet 200 THB/month
• Annual Leave start from 12 days + Business leave 3 days
• Working 5 days per week
• Outing trip, Family trip or another activities.
• Party, TGIF, Coffee and Snack
• Etc.