Produce a new and renewal business for group policy, issuing membership card and all related documentation correctly and on time in accordance with agreed service target levels and 100% accuracy.
Provide a complete set of policies with policy wording, handbook and hospital list including register and deliver to customer/Agent/Broker.
Contribute to membership and billing improvements to ensure that Allianz Ayudhya provides a high quality and efficient after sales service.
Support any specials request from corporate customer or GASO account when they require such as E-procurement system, enrollment/delete/change/update member information into system.
Serve the customer need and maintain service quality level to meet customer SLA.
Job responsibilities: To produce a new and renew business for group policy, issuing membership card and all related documentation correctly and on time in accordance with agreed service target levels and 100% accuracy.
To provide a complete set of policies with policy wording, handbook and hospital list including register and deliver to customer/Agent/Broker.
To update member records as necessary, such as updating bank accounts, beneficiary etc. where all information must be 100% accurate.
To enrol/delete/change member during the policy year and endorsement issuance.
To issue Invoice/Credit Note and send to customer within SLA or according to customer cycle billing period.
To process for premium refund and coordinator with Finance team.
To calculate adjustment premium for customer who either sign contract with us more than one year or profit sharing.
To check whether all document is complete and we received all according to the sale condition/proposal /Special request before input into system.
To verify that member application is complete and correct against with UW guideline also coordinate with UW team to issue the exclusion.
Make any decisions in accordance with the membership & billing rules and special conditions of particular customers and underwrite guideline.
To support any specials request from corporate or GASO account when they require such as E-procurement system.
To coordinate with relevant departments if clarifications/inquiries are required, such as Finance, CS, Sale, UW, etc.
To participate in company/department s activities, training and seminars as assigned.
Allianz Ayudhya General Insurance Job Level: Professional Location: Bangkok, TH, 10330 Area of Expertise: Customer Services & Claims Unit: Allianz Thailand Employing Entity: Allianz Ayudhya General Insurance Pcl. Job Type: Full-Time Remote Job: Hybrid working Employment Type: Permanent ID: 42202 Position Cluster: Non-Executive
Job skills required: Finance, Procurement