Become an in-depth expert on Lazada's proprietary buyer chatbot and help center products, ensuring a comprehensive understanding of their functionalities and impact.
Utilize data analysis techniques to examine logs and user feedback, aiming to enhance resolution rates and boost customer satisfaction with AI products.
Develop and maintain operational processes for help center requirements and enhancements. Create, update, and organize content to ensure it remains accurate, relevant, and user-friendly.
Apply project management methodologies to oversee the product development lifecycle, including planning, execution, monitoring, and control.
Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements.
Connect technology, product, operations, and other teams to drive business change and foster cohesive improvements across departments.
A well-rounded professional with 3+ years of working experience relating to product management, product operations or e Commerce operations.
Bachelor's degree in engineering/computing/business/economics from a top university is a plus.
Strong analytical and problem-solving skills with the ability to use data to make informed decisions.
Familiar with agile methodologies.
Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently.
Strong interest and belief in AI technology.