The Role

As a Senior Key Account Manager, you will be responsible for managing and growing the ecommerce business of one or multiple accounts across all ecommerce platforms in Thailand. As the account’s main point of contact and trusted advisor, you create the ecommerce strategy and plans for your brands and take ownership of their stores like it is yours. You negotiate with account and platform stakeholders to maximize the attractiveness of propositions for consumers and exposure for the account, in order to grow the business. You have a firm grasp of ecommerce fundamentals and the growth levers that the different marketplaces offer. You coordinate with our different in-house teams and ensure that collectively you make your accounts successful.


You are responsible for account NMV and revenue growth and work closely with the business development team to explore how your brands can benefit from additional services.


Your responsibilities will include:

• Grow account NMV and revenue
• Build strong relationships with your brand and platform counterparts
• Deliver expert recommendations on the best strategy / promotions / growth levers for brands
• Develop annual growth plans and activation calendars and campaign proposals
• Manage x-functional team to drive brand performance (Content, Store Mngt, Operations, Chat)
• Ensure all brand / store KPIs are met
• Collaborate on onboarding and growth plans for new brands
• Collaborate with management on NMV goals, planning and forecasting
• Work together with Intrepid leadership to ensure account retention and growth
• Coach and develop junior team members

Who we look for - the ideal profile:

• University degree in any related fields
• 4+ years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment in English
• Strong interpersonal, relationship and communication, listening and negotiation skills
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
• Experience in developing digital / ecommerce campaign plans
• Analytical skills to analyse data and make performance improvement suggestions
• Project management experience
• Good excel and powerpoint skills

What we offer:

• Excellent and competitive compensation package
• Professional and open international working environment – culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
• You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product both solving complex data challenges.
• Ample opportunity for personal and professional development, on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
• You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem