Role Overview
We seek a Product Manager to join our KYC Platform (Know Your Customer) team at True Money. This critical role will help drive innovation in our KYC processes, ensuring we remain compliant with regulations while enhancing the user experience. As the Product Manager, you will be responsible for creating a scalable KYC solution that meets the needs of our financial services, including digital wallets, loans, insurance, and other fintech offerings.
Responsibilities

• Think big and then execute at a granular level!
• Learn the intricacies of the completions and drilling data life cycles and become a subject matter expert.
• Lead the entire product lifecycle for the KYC Platform, from ideation to execution and continuous optimization.
• Collaborate with stakeholders to define the vision and prioritize product features that align with business objectives.
• Break down complex problems into actionable user stories, creating mockups and wireframes where necessary (the basic design experience is helpful but not required)
• Work closely with engineering, compliance, data, and business teams to ensure the KYC platform meets regulatory and business needs.
• Analyze customer and business needs to ensure the KYC platform delivers a seamless experience while minimizing operational risks.
• Stay informed of industry trends and regulatory changes to adapt the platform’s strategy proactively.
• Manage competing priorities, including product backlog, stakeholder requests, customer support needs, and time-to-market considerations.
• Act as the subject matter expert on KYC processes, ensuring the platform evolves to meet the needs of True Money eco system’s growing user base.

Qualifications

• At least 5-10 years of experience as a Product Manager or Business Analyst in the banking platform or consulting industry.
• Proven track record in product management, preferably in the fintech or financial services sector.
• Strong ability to grasp complex technical concepts and simplify them for clear communication, with excellent verbal and written skills.
• A keen interest in learning new technologies and integrating legacy industry systems with innovative solutions that deliver an exceptional user experience.
• Capable of inspiring, motivating, and supporting a team to achieve goals.
• Strong understanding of KYC processes, regulatory requirements, and compliance in the digital financial space (this qualification will be considered a priority).

About True Money
True Money is Southeast Asia’s leading digital payment platform, operating across seven countries: Thailand, Cambodia, Myanmar, Vietnam, Indonesia, Philippines, and Malaysia. Serving over 30 million users, we offer an e-wallet app and a network of 88,000 agents, making financial services accessible to millions. As part of the CP Group, Thailand’s largest private conglomerate, Ascend Money— True Money’s parent company—became Thailand’s first fintech unicorn, with a user base exceeding 50 million across the region.