JD for supervisor sort

A Sortation Senior Supervisor at Lazada Express typically oversees the operations of sorting centers to ensure packages are processed efficiently and accurately.

Job Title:
Sortation Supervisor - Lazada Express

Job Summary:
Ensures end-to-end Sortation Processes are enforced, complied and to report any deviations to Manager (Sortation). Reports directly to Sort Manager. Monitoring and Planning Manpower day to day and ensure all daily tasks can achieve target in each day.

Responsibilities:

• Oversee daily operations of the sortation center, ensuring packages are sorted correctly and dispatched in a timely manner.
• Manage and lead a team of sortation staff, including manpower planning, training, scheduling, counselling, disciplining and performance evaluation.
• Monitor and improve operational processes to enhance efficiency and productivity.
• Implement standard operating procedures (SOPs) and ensure operation compliance are met.
• Provide guidance and support to team members, addressing any issues or concerns promptly.
• Ensure all packages are handled with care and sorted accurately according to destination.
• Address any discrepancies or errors in the sorting process and implement corrective actions.
• Track key performance indicators (KPIs) and generate reports on sortation center performance.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement.
• Foster a positive and collaborative work environment.
• Prepare technical reports e.g. EOD report by collecting, analyzing and summarizing information and trends.

Qualifications

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field
• Proven experience in logistics, warehouse management, or a similar role, preferably in a sortation or distribution center.
• Experience in a supervisory least 3 years is highly desirable.
• Ability to manage large groups of people
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Proficient in using Microsoft excel e.g. pivot, lookup
• Good communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle pressure effectively.
• Willingness to work flexible hours, including nights, weekends and long holiday if required.