Sr.Supervisor first mile role considered as a critical role which has to demonstrate strong leadership to manage and supervise overall pick up operation and consistently driving team performance to achieve core KPI on a daily basis. Additionally, this role would be a critical role which coordinate with other stakeholder including sellers, warehouses and subcon management team
Oversee daily first-mile logistics operations, including dispatching and monitoring pick up operation
Ensure timely pickup and processing of orders from sellers or warehouses.
Manage dispatch schedules to ensure timely delivery to the next stage of the logistic supply chain.
Lead, train, and manage a team of first-mile logistics staff, including drivers, and dispatcher
Monitor team performance and provide feedback and training to improve pickup efficiency.
Identify and implement improvements in first-mile processes to enhance efficiency and reduce costs.
Collaborate with the logistics planning team to optimize routes and reduce transit times.
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
Coordinate with sellers, warehouse teams, and other logistics teams to ensure smooth operations.
Communicate effectively with stakeholders to provide updates on order status and resolve any issues.
Ensure all operations comply with Lazada s quality standards and safety protocols.
Prepare and submit daily, weekly, and monthly reports on first-mile operations, including volume, performance, and any operational issues.
Bachelor s degree in logistics, supply chain management, or a related field.
Experience in logistics, warehouse management, or a related field, with at least 2-3 years in a supervisory role.
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Proficiency in logistics software and Microsoft Office Suite (Excel, Word, Power Point).
Strong communication and interpersonal skills.
Willingness to work flexible hours, including weekends and holidays if required.
Knowledge of local geography and logistics networks is a plus.