1 Responsible for the daily operation of the Hypercare team, ensuring service quality and customer satisfaction.
2 Coordinate internal resources to address customer issues, providing prompt responses and solutions.
3 Monitor service performance metrics, regularly analyze data, identify potential issues, and propose improvement actions.
4 Collaborate with cross-functional teams to optimize Hypercare processes, enhancing service efficiency and customer experience.
5 Participate in customer communication, understand their needs, and provide feedback for service improvements.
6 Regularly analyze Hypercare data, identify potential issues, and propose improvement measures to enhance the customer experience.
1 Bachelor's degree or above in Logistics, Information Technology, or a related field.
2 At least 3 years of experience in customer service or technical support, with a preference for Hypercare or project launch support experience.
3 Strong problem-solving and decision-making skills, capable of responding promptly and resolving issues under pressure.
4 Excellent communication skills, able to establish good relationships with clients and team members at various levels.
5 Familiarity with project management processes and a certain level of project coordination and management ability.