Job Summary

What you will do

• Analyze the problem, analysis of root cause and involve responsible organizations
• Analyze customer claims, provide compensation, forward to root cause owner according to claim policy
• Analyze data and create statistics and reports on issues and claims to support business decision.
• Ensure data quality and share update on root cause and corrective actions taken.
• Communicate on daily basis with our customers and collaborate internally to find solutions.

We believe you have

• At least 3 years of experience of quality analysis, knowledge, data collection, and reporting
• A total of 5-7 years of experience where you have worked with quality- and/or customer management.
• A university degree in a relevant field of the position like engineering, business administration or similar.
• Experience from stakeholder management in an international environment, including direct customer contact.
• Fluent in English, both written and spoken
• Additional language skills are a merit, just as experience from SAP software products.
• As a person you have a strong focus on quality, you are structured and precise. You demonstrate customer focus and strive for customer satisfaction. We expect you to be analytical and well organized who enjoy problem solving. You have technical interest and ability to go to the depth on issues. At the same you can think in a broader perspective with overview how things are connected.
• You communicate well and collaborate easily with others across boundaries. It is important that you are comfortable to work on your own in an independent way. You seek to be a part of an international team.