Turkey Job Openings
Maersk
Customer Experience Consultant
Istanbul
FULL TIME
September 18, 2024
A.P. Moller - Maersk is an integrated container logistics company that is responsible for moving 20% of global trade every year. With a dedicated team of over 100,000 employees across 130 countries, we go all the way to connect and simplify global trade, enabled by our purpose of improving life for all by integrating the world.
As a Customer Experience Consultant , you will be at the forefront of ensuring our customers receive top-notch service from start to finish. Your role is pivotal in managing the end-to-end customer experience, owning customer issues, and collaborating with internal stakeholders to deliver resolutions that exceed expectations.
Key Responsibilities
Who we are looking for
Why Join Us?
If you're ready to embark on a rewarding journey as a Customer Experience Consultant and have what it takes to captain the customer experience ship, we invite you to apply and help us continue delivering exceptional service to our customers. Together, we'll sail towards excellence!
The personal data provided to our company within the scope of job applications will be processed by Maersk Lojistik Hizmetleri Anonim Şirketi ( “Maersk Lojistik” ) for the purpose of conducting the application process for candidates. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Maersk Denizcilik Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement . Under Article 11 of the Law, you can submit your requests regarding your rights to us via kvkk@maersk.com . For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.
By clicking the apply button, you accept and give your consent to Maersk Lojistik Hizmetleri Anonim Şirketi ( “Maersk Lojistik” ) for the transfer of your personal data, which includes information in the Identity, Contact, Professional Experience and Disability Information (if any) categories within the documents and information you have submitted for your job application to the global recruitment team/abroad through the workday system whose servers are located abroad for the purpose of managing the application processes of the candidates.
You may withdraw your explicit consent at any time by sending an email to kvkk@maersk.com "
#LI-CS2
#LI-Hybrid
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
As a Customer Experience Consultant , you will be at the forefront of ensuring our customers receive top-notch service from start to finish. Your role is pivotal in managing the end-to-end customer experience, owning customer issues, and collaborating with internal stakeholders to deliver resolutions that exceed expectations.
Key Responsibilities
- Taking full responsibility for customers' experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution.
- Be the primary point of contact for own customers and act as an advocate for the customers, internally within Maersk.
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
- Promptly respond to customer inquiries on shipment status and proactively notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
- Actively drive awareness and utilization of Maersk self-service channels for own customers.
- Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
- Be the owner of all customer issues and engage relevant stakeholders (internal and external) as required to facilitate timely and effective resolution.
- Manage and improve day to day process interaction with own customers by leveraging detailed customer knowledge.
- Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
Who we are looking for
- 2-3 years of experience in Logistics/Shipping industry
- Excellent interpersonal and communication skills
- An excellent team player. Able to work under pressure.
- Energetic, Well-organized, Efficient and Effective, Self-Initiated and good coordination skill
- Good analytical and problem solving skills – ability to look beyond the obvious and identify creative solutions
- Knowledge of Microsoft Office - Word, Excel, Power Point.
- Fluent in both Turkish and English, both written and verbal.
Why Join Us?
- You'll be an integral part of a dynamic team dedicated to making a difference in the lives of our customers.
- We offer competitive compensation and benefits packages, including opportunities for professional growth.
- Join an organization that values innovation, customer focus, and teamwork, where your contributions are recognized and rewarded.
If you're ready to embark on a rewarding journey as a Customer Experience Consultant and have what it takes to captain the customer experience ship, we invite you to apply and help us continue delivering exceptional service to our customers. Together, we'll sail towards excellence!
The personal data provided to our company within the scope of job applications will be processed by Maersk Lojistik Hizmetleri Anonim Şirketi ( “Maersk Lojistik” ) for the purpose of conducting the application process for candidates. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Maersk Denizcilik Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement . Under Article 11 of the Law, you can submit your requests regarding your rights to us via kvkk@maersk.com . For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.
By clicking the apply button, you accept and give your consent to Maersk Lojistik Hizmetleri Anonim Şirketi ( “Maersk Lojistik” ) for the transfer of your personal data, which includes information in the Identity, Contact, Professional Experience and Disability Information (if any) categories within the documents and information you have submitted for your job application to the global recruitment team/abroad through the workday system whose servers are located abroad for the purpose of managing the application processes of the candidates.
You may withdraw your explicit consent at any time by sending an email to kvkk@maersk.com "
#LI-CS2
#LI-Hybrid
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
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