Turkey Job Openings
inDrive
Customer Support Supervisor (Turkey&Africa)
Istanbul
October 4, 2024
Responsibilities
- Helping and solving appeals of users
- Control the quality of the work of the staff of the Contact Center
- Translation of texts;
- Training and hiring new agents;
- Supervise and monitor the activities of contact center operators;
- Control the compliance of contact center operators with production discipline;
- Prepare reports on the quality of work performed by contact center operators;
- Answering questions from staff and providing guidance and feedback;
- Devise ways to optimize procedures and keep staff motivated
Qualifications
- Developed communication skills;
- Competent verbal and written communication;
- Fluent in Turkish and Knowledge of English (B2 minimum), knowledge Arabic will be +;
- PC knowledge at the confident user level;
-
Ability to work with large amounts of information, multi-tasking;Organizational skills;
- Management skills;
- Friendliness, tactfulness, and resistance to stress;
- Assiduity, patience;
- Work experience in a similar position;
- Willingness to travel.
Conditions & Benefits
- Initial training
- Shift work 2/2 shift work/rotation (morning, daytime. night time)
- Stable salary
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
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