IT ASSISTANT SPECIALIST - ISTANBUL - TÜRKİYE

• Providing end-user support services and supporting IT team and users related to the hardware, software, network and operating systems / Help Desk Activities,
• Assisting IT team in new system installations, software uploads, software configurations and general control operations / IT Operations,
• Detecting and solving hardware failures in workstations, printers and network devices,
• Providing support service for daily problems of the remote users’ through telephone, e-mail / Remote Offices,
• Supporting IT team in solving errors related to softwares, programs and network systems / Repair-Maintenance,
• Updating IT asset inventory, ensuring the accuracy of Help-Desk activity records, files, archives and lists / Documentation,
• Adhering to IT global / local policies and processes and ensuring compliance / Documentation,
• To ensure workstation security systems are up to date,
• To ensure IT assets are well protected, safe and secure,
• Performing other duties assigned by the first-line Manager,
• Fulfilling other duties related to his position assigned by his first-line Manager,

• Bachelor’s Degree,
• Minimum 1 year relevant experiences,
• Knowledgeable in IT tools (Service Desk, Asset Manager etc.), TCP/IP, AD, DHCP, DNS and Help-Desk processes.
• Intermediate level Excel expertise,
• Pre-Intermediate command of English.