Turkey Job Openings
MEDEX ELEKTRONİK TİCARET VE HİZMETLERİ ANONİM ŞİRKETİ
Sales and Operations Manager
Küçükçekmece
October 14, 2024
Job Description
Medex Sepeti is the largest online medical and dental marketplace in Turkey and the Middle East.
We connect medical staff with vendors to provide the ultimate and the most reliable shopping experience to diminish any effort or hassle the buyer can go through in the shopping process. Browse and select your preferred products, add them to your cart, checkout, and leave the rest for us to deliver your orders easily. Medex Sepeti is an online medical and dental marketplace with a web interface and mobile applications, serving medical staff from all over Turkey.
We connect medical staff with vendors to provide the ultimate and the most reliable shopping experience to diminish any effort or hassle the buyer can go through in the shopping process. Browse and select your preferred products, add them to your cart, checkout, and leave the rest for us to deliver your orders easily. Medex Sepeti is an online medical and dental marketplace with a web interface and mobile applications, serving medical staff from all over Turkey.
We are seeking a candidate with a strong background in sales leadership, preferably with experience in online marketplaces. If you are ready to drive growth and deliver exceptional customer success, this role is for you!
Required Skills
Key Responsibilities:
Sales Leadership:
Sales Leadership:
- Lead and manage the Sales department, focusing on Telesales and supporting the field sales team to ensure comprehensive market coverage.
- Develop and implement sales strategies to drive growth, achieve targets, and maximize revenue.
- Monitor the Telesales team’s performance to ensure high conversion rates and customer satisfaction.
- Collaborate with marketing and category management teams to align sales initiatives with product availability and market demand.
- Provide training and coaching to improve the sales team’s skills and performance.
- Oversee the Customer Success department to deliver exceptional post-sales support for buyers, ensuring timely issue resolution and maintaining high satisfaction rates.
- Design processes to enhance the buyer journey, build long-term relationships, and increase repeat business.
- Collaborate with operations and fulfillment teams to ensure smooth order delivery and top-tier customer support.
- Manage seller-side customer success, taking on vendor management (VM) responsibilities to support seller performance and sales growth.
- Create and implement sales enhancement plans, segmentation strategies, and vendor loyalty programs to increase seller engagement.
- Identify product assortment gaps and collaborate with internal teams to meet marketplace demand.
- Provide sellers with strategic insights to optimize listings and performance on the platform.
- Collaborate with Marketing, Operations, and Product teams to create campaigns and promotions that drive sales and customer loyalty.
- Streamline communications between sellers, buyers, and internal teams, fostering a collaborative approach to problem-solving.
- Report regularly to senior management on performance, KPIs, and improvements across the sales and customer success functions.
Preferred Qualifications:
Join us at Medex Sepeti, where innovation meets expertise in the dental field!
- Experience in online marketplace environments.
- Proven track record of leading sales and customer success teams.
- Strong leadership and cross-functional collaboration skills.
Join us at Medex Sepeti, where innovation meets expertise in the dental field!
Summary Info
Position
:
Sales and Operations Manager
Sector
:
Bilişim - İnternet
Department
:
Satış , Müşteri Hizmetleri
Working Type
:
Tam zamanlı
Working Preference
:
İş Yerinde
Career Level
:
Orta Düzey Yönetici
Location
:
İstanbul Avrupa Yakası Küçükçekmece
Experience
:
10-20 yıl
Publish Date
:
14.10.2024
Refresh Date
:
18.10.2024
Last Application Date
:
13.12.2024
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