Turkey Job Openings

Asseco South Eastern Europe

Technical Support Specialist

Istanbul

October 11, 2024

What we do?
We are building the future of payment technologies. We are developing a powerful payment platform that enables ecommerce for online merchants.
Payten Turkey is looking for Technical Support Specialist for its Payment Gateway Unit for our Maslak İTÜ office.

About Us: https://www.payten.com/tr/

We are looking for a skilled and highly motivated Technical Support Specialist who will take part in Payten (a member of Asseco) which builds payment gateway technology and solutions in Turkey.

As the Technical Support Specialist you will be an integral part of the Operations team and will be responsible for customer support.
The ideal candidate for this role would be able to successfully multitask between different types of customer service requests over email, phone, and ticketing systems.

About Your Role:

Provides first contact and incident resolution to customers for Payment Gateway Application problems. Includes both customer telephone support as well as electronically submitted requests
Determining the best solution based on the issue and details provided by customers
Providing technical assistance for questions and problems
Following up with customers to ensure full resolution of issues
Completing the integration process and giving technical services to customers related Virtual POS by using all the resources (Support system, e-mail & phone).
Preparing the needed reports within the company, for banks and customers.
Fulfilling the testing requests which comes from Payten’s other departments.
Support the payment gateway outsource / license products,
Coordinate support efforts with the other departments
Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

About You:

Minimum 2 years of experience in preferably in payment systems, PSP companies, e -commerce or fintech companies
Software support specialist or integration specialist experience and a proven track record of delivering quality customer support
Ability and willingness to work as a part of team
Stress and problem management capabilities
Good planning and organizing abilities
Openness to continuous acquisition of new skills and competencies, as well as to improve existing

Education: Minimum Vocational School – Computer Programming, preferably Bachelor's Degree in Computer Science, Mathematics, Business, or a related field
Language: English – Advanced: Allowing communication, understanding technical statements and documents associated with duties.

When you join us, we want to make sure you feel valued – and that you are rewarded for your great work!

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