Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

We are growing and have an open position as a Customer Support Agent.
Skills and Qualifications:

• B2 written and spoken English.
• Computer skills are mandatory; experience with CRM preferred;
• Highly motivated, self-starter while also being a team player;
• Highly organized, having time management skills including the ability to organize and prioritize;
• Ability to research and grasp technical information across multiple tools;
• Ability to take feedback and constructive criticism;
• Real passion for customer service and ownership of the customer experience, including comprehensive issue resolution;
• Teamwork mentality with an aptitude for sharing expertise and appreciating feedback;
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges;
• Courteous, confident, and outgoing personality with exceptional customer service skills;
• Experience with Zendesk or Helpshift would be a plus.

Responsibilities:

• Provide first-class support to customers in English via a ticketing system (emails) following a reply structure;
• Entering data into a CRM, other online tools, and cloud-based platforms;
• Diagnose and troubleshoot customer technical problems;
• Document and investigate in-game bugs for the team;
• Know the games inside out to ensure all players' queries are addressed appropriately;
• Communications with Game Leads;
• Follow communication procedures, guidelines, and policies;
• Other related tasks assigned by managers of the Clients and/or Helpware.
  
  We Offer:
• Competitive compensation linked to USD rate;
• Medical insurance after the trial period
  
• English classes;
• Schedule Tue - Sat or Sun - Thur 11 AM - 8 PM Kyiv time
• Corporate training and parties.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted
If you have the qualifications needed and ready to maintain the required duties daily, please apply!