Ukraine Job Openings
Helpware
English Customer Support Agent
FULL TIME
September 3, 2024
We are growing and have an open position as a Customer Support Agent.
Skills and Qualifications:
- B2 written and spoken English.
- Computer skills are mandatory; experience with CRM preferred;
- Highly motivated, self-starter while also being a team player;
- Highly organized, having time management skills including the ability to organize and prioritize;
- Ability to research and grasp technical information across multiple tools;
- Ability to take feedback and constructive criticism;
- Real passion for customer service and ownership of the customer experience, including comprehensive issue resolution;
- Teamwork mentality with an aptitude for sharing expertise and appreciating feedback;
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges;
- Courteous, confident, and outgoing personality with exceptional customer service skills;
- Experience with Zendesk or Helpshift would be a plus.
- Provide first-class support to customers in English via a ticketing system (emails) following a reply structure;
- Entering data into a CRM, other online tools, and cloud-based platforms;
- Diagnose and troubleshoot customer technical problems;
- Document and investigate in-game bugs for the team;
- Know the games inside out to ensure all players' queries are addressed appropriately;
- Communications with Game Leads;
- Follow communication procedures, guidelines, and policies;
-
Other related tasks assigned by managers of the Clients and/or Helpware.
We Offer: - Competitive compensation linked to USD rate;
-
Medical insurance after the trial period
- English classes;
- Schedule Tue - Sat or Sun - Thur 11 AM - 8 PM Kyiv time
- Corporate training and parties.
If you have the qualifications needed and ready to maintain the required duties daily, please apply!
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