Ukraine Job Openings
Helpware
Customer Onboarding Specialist
FULL TIME
September 3, 2024
In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!
We are growing and have an open position as a Customer Onboarding Specialist.
Customer Onboarding Specialists is the first point of contact for prospective and returning Squad Locker customers interested in using our platform for their uniform, team gear, and spirit-wear needs. Utilizing chat and email functionality, you'll simultaneously address multiple conversations, providing highly customized solutions to users and seeing qualified chats through to launch. Additionally, you'll partner with Customer Experience and Sales team members to manage escalated opportunities and concerns, ensuring customers are routed to the right person on the Squad. Throughout our customer's onboarding, you will set the tone for our award-winning support and services that contribute to our exceptional customer ratings.
Key Responsibilities:
- Respond promptly to incoming chats and emails addressing customers' questions and offering highly tailored Squad Locker solutions
- Multitask, manage and prioritize multiple customers simultaneously in a fast-paced environment
- Provide support to the customers as they learn to use Squad Locker's platform
- Lead the onboarding process for new customers, ensuring a seamless journey in creation of Squad Locker online stores; Identify ways to make users successful using the Squad Locker platform
- Initiate, upload and customize store builds and items per their request to optimize store activations
- Activate partner accounts by educating and delivering consultative support to requesters
- Using Photoshop and Illustrator, perform on-the-fly logo edits via email or chat; communicate with the internal design services team for more complicated requests
- Ask proper qualifying questions to store administrators to determine account potential; Transfer and escalate to appropriate teams based on conversation outcomes
- Become a subject matter expert of the Squad Locker store building platform and the onboarding process for the Squad Locker Platform
- Maintain accurate records of customer interactions and onboarding progress using Hubspot
-
Other duties as assigned
We Offer: - Competitive compensation linked to USD rate;
-
Medical insurance after the trial period
- English classes;
- Schedule Tue - Sat 6 pm - 3 am Kyiv time
- Corporate training and parties.
If you have the qualifications needed and ready to maintain the required duties daily, please apply!
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