WE ARE

Soft Serve is a leading technology solutions company specializing in software product and application development and services.
Our mission is to be a valuable partner for our clients (from start-ups to large enterprises) who represent different domains, such as health care, retail, enterprise, automotive, education, etc.
We measure our success by our clients' success.

IF YOU ARE

• Experienced with 1-2 years of commercial experience as a Technical Writer or in similar positions
• Skilled in communicating effectively with system-oriented developers and business-oriented stakeholders, conducting investigations, and organizing complex information into clear, self-contained pieces
• Strong in written and verbal communication, with exceptional command of the English language
• Aware of plain English guidelines and international writing standards from companies like Microsoft and Apple
• Knowledgeable of SDLC processes and Agile (Scrum) methodology
• Proficient in estimating, aligning, and managing tasks independently
• Strong in developing user documentation and how-to educational videos
• Proficient in content authoring using Microsoft 365, Adobe Robo Help, Mad Cap Flare, or docs-as-code approaches
• Attentive to detail, immersed in technical peculiarities, and flexible in approach with a strong sense of responsibility
• Used to working in cross-functional teams of designers, developers, product managers, analysts, marketing, or customer support (would be a plus)

AND YOU WANT TO

• Perform project investigations, including user assistance requirements, personas, end users, and visual representation
• Adhere to product requirements and follow style guidelines and documentation formats
• Prepare interview materials and use gathered information to develop documentation, clarifying requirements when needed
• Work efficiently with document and presentation templates
• Develop and update user documentation to ensure ease of use and quick access to information
• Create release notes that describe new product features
• Produce how-to videos for the product
• Follow project schedules and priorities, planning and aligning your work accordingly
• Review your content for linguistic, technical, and spelling errors, ensuring brand compliance

TOGETHER WE WILL

• Work on dynamic projects and still at a very stable place of work
• Grow technically and contribute to a worthy product
• Develop professionally and learn from each other
• Enjoy access to experienced specialists willing to share their knowledge
• Have access to strong educational and mentorship programs
• Help you extend your skillset and gain practical experience by cooperating with seasoned experts

Soft Serve is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with Soft Serve.