Ukraine Job Openings
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SoftServe
Middle Technical Communicator
September 26, 2024
WE ARE
Soft Serve is a leading technology solutions company specializing in software product and application development and services.Our mission is to be a valuable partner for our clients (from start-ups to large enterprises) who represent different domains, such as health care, retail, enterprise, automotive, education, etc.
We measure our success by our clients' success.
IF YOU ARE
- Experienced with 1-2 years of commercial experience as a Technical Writer or in similar positions
- Skilled in communicating effectively with system-oriented developers and business-oriented stakeholders, conducting investigations, and organizing complex information into clear, self-contained pieces
- Strong in written and verbal communication, with exceptional command of the English language
- Aware of plain English guidelines and international writing standards from companies like Microsoft and Apple
- Knowledgeable of SDLC processes and Agile (Scrum) methodology
- Proficient in estimating, aligning, and managing tasks independently
- Strong in developing user documentation and how-to educational videos
- Proficient in content authoring using Microsoft 365, Adobe Robo Help, Mad Cap Flare, or docs-as-code approaches
- Attentive to detail, immersed in technical peculiarities, and flexible in approach with a strong sense of responsibility
- Used to working in cross-functional teams of designers, developers, product managers, analysts, marketing, or customer support (would be a plus)
AND YOU WANT TO
- Perform project investigations, including user assistance requirements, personas, end users, and visual representation
- Adhere to product requirements and follow style guidelines and documentation formats
- Prepare interview materials and use gathered information to develop documentation, clarifying requirements when needed
- Work efficiently with document and presentation templates
- Develop and update user documentation to ensure ease of use and quick access to information
- Create release notes that describe new product features
- Produce how-to videos for the product
- Follow project schedules and priorities, planning and aligning your work accordingly
- Review your content for linguistic, technical, and spelling errors, ensuring brand compliance
TOGETHER WE WILL
- Work on dynamic projects and still at a very stable place of work
- Grow technically and contribute to a worthy product
- Develop professionally and learn from each other
- Enjoy access to experienced specialists willing to share their knowledge
- Have access to strong educational and mentorship programs
- Help you extend your skillset and gain practical experience by cooperating with seasoned experts
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