Division/Dept

Landmark Digital/Digital operations

Location

Dubai, UAE (with GCC travel)

Reporting to

Senior Operations development manager

In a nutshell

Responsible for the end to end implementation of the development programme within Digital operations. You will listen to the customer, build requirements, influence development & land change to improve our overall operating model. While being predominantly internally focused, this position requires strong organisational & communication skills to be the bridge between Landmark Digital & Landmark group for all things development.

What I need to do

§ Be the voice of the customer, continually evolving and improving our operating model.

§ Manage the end to end implementation of Operation development projects. Ensuring to timescales & budget.

§ Build project specific requirements & supporting documents.

§ Develop and lead group wide training initiatives.

§ Support teams post implementation to ensure ROI delivery.

§ Supporting the definition and delivery of core Digital operation KPI’s.

§ Consistently role model corporate & colleague values, working with peers and stakeholders to deliver, sustain and positively lead change, delivering cost metrics and enabling sales growth.

§ Ensure the collaboration, communication and effective cross functional working across relevant business areas, including retail, third party and central teams to support and develop the Digital operation.

§ Produce and manage project/delivery plans, including the use of benefit cases where required

How I will succeed

§ Working within all defined budgets.

§ Delivery of all relevant projects to deliver Digital fulfilment requirements, with full stakeholder engagement.

§ Own and manage relationships across all relevant teams.

§ Actively use data and insights to quickly spot new opportunities.

§ Actively looking for opportunities to provide input and support across the team and outside core areas of focus.

What I need to know

§ Excellent interpersonal and communication skills, both written and oral with an ability to synthesise complicated issues and identify key elements in open problems.
§ Subject matter expert on all aspects of retail operations, policies and operational standards.

§ Great knowledge of the external Digital market.

§ Understanding of Retail, E-commerce & planning operations.

§ Experience with working independently and with cross functional and remote teams.

§ Strong business acumen within area of expertise.

§ Ability to organise, sort and act on complex sets of data to improve performance.

§ Strong project management skills.

§ Strong people skills and ability to effectively engage colleagues and senior stakeholders across the business.

What I need to show

§ Is a leader, an inspirer, a self-starter and a motivator with credibility across a range of stakeholders and the ability to adapt to a range of circumstances.

§ Builds and sustains great working relationships based on trust with colleagues.

§ Demonstrates ability to engage and influence at all levels with key stakeholders, both face to face and remotely.

§ Strong leadership and communication skills.

§ Ability to work collaboratively and cross-functionally with both central and operational teams and influence outputs of key projects.

§ Demonstrates tenacity to achieving results and recognising and celebrating success of others.

§ Customer focussed looking for ways of improving service in the team and ensures colleagues understand how what they do influences the customer.

§ Actively seeks approaches and able to deliver change in a proactive, planned and measured manner.

§ Has a thorough understanding of business performance, the cost implications of decisions or actions taken across the business and is able to articulate these to a wider audience.

§ Demonstrates a resilience, resourcefulness and positive attitude towards change.

§ Deliver projects to budgets, looking for opportunities to manage and reduce cost.

§ Ability to drive performance through influence.

§ Strong customer and colleague focus.

What decisions I can make

§ Planning and use of resources to deliver associated projects, initiatives and activities.

§ Input into prioritisation of development initiatives and the optimised implementation of initiatives.

§ Making the right decisions for our colleagues and customers.

Resources available to me

IT systems, digital applications and equipment.

Partnership with digital operation peers.

Partnership with group peers

Qualifications

Division/Dept

Landmark Digital/Digital operations

Location

Dubai, UAE (with GCC travel)

Reporting to

Senior Operations development manager

In a nutshell

Responsible for the end to end implementation of the development programme within Digital operations. You will listen to the customer, build requirements, influence development & land change to improve our overall operating model. While being predominantly internally focused, this position requires strong organisational & communication skills to be the bridge between Landmark Digital & Landmark group for all things development.

What I need to do

§ Be the voice of the customer, continually evolving and improving our operating model.

§ Manage the end to end implementation of Operation development projects. Ensuring to timescales & budget.

§ Build project specific requirements & supporting documents.

§ Develop and lead group wide training initiatives.

§ Support teams post implementation to ensure ROI delivery.

§ Supporting the definition and delivery of core Digital operation KPI’s.

§ Consistently role model corporate & colleague values, working with peers and stakeholders to deliver, sustain and positively lead change, delivering cost metrics and enabling sales growth.

§ Ensure the collaboration, communication and effective cross functional working across relevant business areas, including retail, third party and central teams to support and develop the Digital operation.

§ Produce and manage project/delivery plans, including the use of benefit cases where required

How I will succeed

§ Working within all defined budgets.

§ Delivery of all relevant projects to deliver Digital fulfilment requirements, with full stakeholder engagement.

§ Own and manage relationships across all relevant teams.

§ Actively use data and insights to quickly spot new opportunities.

§ Actively looking for opportunities to provide input and support across the team and outside core areas of focus.

What I need to know

§ Excellent interpersonal and communication skills, both written and oral with an ability to synthesise complicated issues and identify key elements in open problems.
§ Subject matter expert on all aspects of retail operations, policies and operational standards.

§ Great knowledge of the external Digital market.

§ Understanding of Retail, E-commerce & planning operations.

§ Experience with working independently and with cross functional and remote teams.

§ Strong business acumen within area of expertise.

§ Ability to organise, sort and act on complex sets of data to improve performance.

§ Strong project management skills.

§ Strong people skills and ability to effectively engage colleagues and senior stakeholders across the business.

What I need to show

§ Is a leader, an inspirer, a self-starter and a motivator with credibility across a range of stakeholders and the ability to adapt to a range of circumstances.

§ Builds and sustains great working relationships based on trust with colleagues.

§ Demonstrates ability to engage and influence at all levels with key stakeholders, both face to face and remotely.

§ Strong leadership and communication skills.

§ Ability to work collaboratively and cross-functionally with both central and operational teams and influence outputs of key projects.

§ Demonstrates tenacity to achieving results and recognising and celebrating success of others.

§ Customer focussed looking for ways of improving service in the team and ensures colleagues understand how what they do influences the customer.

§ Actively seeks approaches and able to deliver change in a proactive, planned and measured manner.

§ Has a thorough understanding of business performance, the cost implications of decisions or actions taken across the business and is able to articulate these to a wider audience.

§ Demonstrates a resilience, resourcefulness and positive attitude towards change.

§ Deliver projects to budgets, looking for opportunities to manage and reduce cost.

§ Ability to drive performance through influence.

§ Strong customer and colleague focus.

What decisions I can make

§ Planning and use of resources to deliver associated projects, initiatives and activities.

§ Input into prioritisation of development initiatives and the optimised implementation of initiatives.

§ Making the right decisions for our colleagues and customers.

Resources available to me

IT systems, digital applications and equipment.

Partnership with digital operation peers.

Partnership with group peers

Primary Location: United Arab Emirates
Job: Operation
Organization: Landmark Digital UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Oct 29, 2024, 3:26:13 AM