Account Manager - Selfridges Oxford Street
Click here for further information, and to apply: https://hr.breathehr.com/v/account-manager-37851
Purpose
Be accountable for promoting the brand to existing and new client engagement; manage client loyalty in order to guarantee store business growth. You will be responsible for sustaining brand image and deliver 5-star customer experience.
Key Responsibilities:
Business development:

• Develop and implement business strategies to grow the account.• Measure and ensure the performance in accordance with the key performance indicators established for the account
• Working with the Area Manager to grow the account and engage customers.• Having day to day management of the Fragrance Specialists assigned to your account• Communicate targets, marketing initiatives and measure weekly and monthly performance against those targets and initiatives
• Manage the clienteling board, CRM system, trackers for client appointments, outreaches and sale pipelines.
• Develop a thorough product knowledge and ensuring that Fragrance Specialists are fully trained in this.

Brand promotion:

• Be a Brand Ambassador by promoting the culture internally and externally and building strong relationships with Selfridges management.
• Ensure customer experience is executed at all times
• Know client prospects (quantitative and qualitative to define actions plan)
• Attract and recruit new clients from personal network and external partners
• Develop clienteling and client loyalty
• Execute store visual merchandising per merchandising guidelines.

Stock Management:

• Conduct weekly stock counts to ensure inventory accuracy.
• Report discrepancies promptly and work with the relevant departments to rectify any issues.
• Monitor stock levels to prevent stockouts and overstocking, ensuring optimal inventory levels.
• Collaborate with the purchasing and sales teams to forecast demand and align stock levels accordingly.
• Manage and monitor testers, gifts with purchase (GWP), and samples to ensure that these items are accounted for and utilized effectively.
• Ensure that all displays, including testers and samples, are maintained to the highest standard, keeping the counter areas looking pristine and inviting at all times.

Process management:

• Train and develop Fragrance Specialists to engage with clients
• Ensure that there is adequate cover in the counter.
• Ensure that daily sales sheets, weekly reports and monthly reports are properly completed and submitted to the Area Manager.
• Conduct weekly meetings and monthly recorded meetings and six-monthly appraisals with your team
• Identify training and performance improvement needs within your team
• Ensure the CRM system is being properly and effectively used in your store
• Ensure databases and customer profiles are up-to-date and contain accurate and relevant data in respect with GDPR regulations

Key Skills Required

• Effectively communicate with team, customers and third parties
• Coach and mentor team members
• Analyse figures, trends and assessing sales data
• Direct sales skills.
• Stock Management

Job Types: Full-time, Permanent
Work authorisation:

• United Kingdom (required)

Work Location: In person