• Luton, United Kingdom
• 128448
• Onsite
• Permanent
• Full Time
• 37.5

As an Airline Operations Controller you will:

• Monitor and update flight watch systems, maintaining real-time aircraft positions by coordinating with handling agents, flight crew, and ground operations teams.
• Track global weather conditions and interpret METAR and TAF data to advise on significant weather impacts on flight operations.
• Utilise Eurocontrol’s Network Operations Portal to predict and plan for aircraft delays or disruptions.
• Coordinate with flight dispatch regarding aircraft routes and ensure critical equipment lists are communicated.
• Consider cost analysis, operational expenses, and regulatory requirements when making operational decisions.
• Evaluate airport requirements and manage airport slot portfolio based on company and IATA guidelines.
• Understand specific operational considerations for each airline and incorporate into decision-making processes.
• Communicate effectively with stakeholders and service providers via phone, chat systems, and ACARS.
• Administer operational tasks and ensure timely completion of key responsibilities.
• Collaborate with Operations Duty Manager to resolve operational issues and maintain On-Time Performance (OTP).
• Facilitate communication of program-related information with internal and external stakeholders.
• Stay updated on Emergency Response Procedures for all TUI airlines.

• Experience within an airline operational or ground handling environment preferable but not essential.
• Ability to stay calm and patient during high-pressure situations.
• Maintaining a professional and respectful manner, with an excellent telephone etiquette
• Good level of computer literacy when dealing with multiple systems
• A passion and enthusiasm for all things aviation
• Able to quickly assimilate information, determine priorities and make decisions based on sound judgement.
• Excellent team player able to work in a tight-knit and diverse operational environment in line with our TUI values.

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Discretionary Bonus Scheme
• Excellent rates with foreign exchange
• Pension scheme and life assurance.