Apprentice - Customer Service Administrator
CLd N is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLd N ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLd N provides shortsea connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European Ro Ro operators. CLd N’s cargo and multimodal services have a Europe-wide reach using CLd N’s extensive network of ships, terminals and equipment. CLd N’s 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.
CLd N Automotive Ltd. is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are being built to fleet customers’ specifications. It is a busy, fast-paced environment and as the company continues on its rapid growth, a new opportunity has arisen for an Customer Service Apprentice.
Within this challenging role, you will provide administrative support to the Administration Team in CLd N Automotive.
Your role
· To study and pass a Business Administration Level 3 Apprenticeship with a duration of 18 months.
· Supporting the CLd N Automotive Administration Team with all admin tasks in a timely and efficient fashion.
· Taking responsibility to provide an effective service.
· To support and ensure good customer service, problem solving and professionalism while displaying honesty and dedication.
· Sustain positive and trusting customer relationships by exceeding expectations with prompt and accurate responses to enquiries/requirements via telephone, email and Microsoft Teams, whilst maintaining a professional attitude.
· Assist in the management of the incoming mailbox and responding promptly to customer enquiries.
· Ensure accurate notes are taken at meetings involving management and employees.
· To positively communicate and coordinate between colleagues and departments as required.
· Processing any required orders and transactions.
· To cover for holidays and other absences of any colleague on an as and when required basis.
Your profile
· You will hold GCSE level 4 or functional skills Level 2 in Maths and English (or equivalent)
· Able to demonstrate customer service skills
· Good IT skills including the use of MS Office
· Have good communication skills with all levels of management and staff
· Ability to demonstrate confidence in working under pressure and using initiative
· You must be a self-motivated individual, with a flexible approach to work
Our offer
· Competitive Salary
· Life Assurance Cover
· Company Pension Scheme
Job Types: Full-time, Apprenticeship
Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Life insurance
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Work Location: In person
Application deadline: 28/10/2024
Reference ID: Apprentice - Customer Service Administrator