One of the UK’s leading suppliers of two-way radios, Apex Radio Systems Ltd, is looking for an enthusiastic, hardworking individual to join their team as a customer service apprentice in their Gateshead office. The successful candidate will work towards a Level 2 Customer Service Practitioner Apprenticeship.
Overall Objectives:

• To support the company’s growth and profitability goals by providing effective customer service to clients and suppliers.
• To assist other areas of the business with processing orders, despatching goods and producing customer documentation.
• To support the company’s service department by preparing radio equipment, including coding in line with specific order requirements.

This is an excellent opportunity to progress and grow within the company for the right candidate who is keen to learn new skills. The main purpose of the role is to assist with the delivery of excellent service and products to customers.
As one of the market leaders, Apex Radio Systems Ltd, is a financially strong, growing company and looks for staff with the right attitude and professional work ethic. In return, you will receive:

• A defined career development path which allows you to grow, as they do.
• An open and stimulating working environment with a productive and friendly team, allowing you to develop & learn as you work.
• Competitive salaries with performance related bonus systems that encourage you to fulfil your potential and reward you when you do.

Core Role Responsibilities

• Handling customer queries relating to technical matters.
• Responding to relevant enquiries received in a timely manner.
• General record keeping and updating of systems.
• Despatching goods to customers via courier, post, and Apex delivery.
• Keeping the workplace tidy and a safe environment.
• Producing company paperwork.
• Liaising with customers regarding equipment in need of repair.
• Coding of radio equipment in line with specific order requirements.
• Preparation of radio equipment and accessories in line with order requirements.
• Communicating internally with other staff and departments on job-related matters.
• Assisting with office housekeeping duties.

About Apex Radio Systems Ltd
Apex is looking for an apprentice to work in their Gateshead based Service team - and with their Engineering, Marketing & Sales departments in Cardiff & Teesside.
The successful candidate will be:

• A good verbal and written communicator.
• Computer literate and confident using the telephone.
• Well organised.
• Enthusiastic to learn.
• Polite and professional whilst being adaptable to their wide client base.
• A team player who can work effectively with colleagues in the local service team and remotely in other branches.
• Able to take initiative and be actively involved.
• Flexible to different tasks as and when required.
• Reliable and punctual, with strong attendance and work ethic.
• Extremely organised and capable of planning their own workload and assisting with colleagues' work planning.

Apprenticeship summary

• Annual Salary

£13,500

• Working week

Monday - Friday, 09:00 - 17:00, with a 30-minute lunch break.
Total hours per week: 37.50

• Apprenticeship level

Level 2
If you want to be considered for this Customer Service Specialist Apprenticeship and can bring strong organisation and communications skills along with a desire to join a growing and successful company, apply for the role now.
Desired qualifications

• Applicants should have GCSE grades 4-9 (A-C) in English and maths or equivalent qualifications

About the employer
The business is market leader in the hire and sale of high-quality two-way radios, and in the design and installation of complex communications solutions.
The founders established Apex in 1990 in Newcastle upon Tyne. To meet their growing business demands in Wales and the South of England, they established offices in Cardiff in 2015. In 2018, they opened a further office in Teesside to deal with further expansion in the business. In 2023, Apex moved their Head Office to a riverside building near the Metro Centre in Gateshead.
Apex provides communications solutions across the whole business spectrum, and in the fast-moving world of today’s business, two-way radio communications play a crucial role in the safety and welfare of people.
Safety is essential to Apex, and their clients depend on them being able to deliver reliable communications every time. They show their commitment to customer care and providing technical support, rapid response repairs, and top-quality service by being accredited with the European ISO 9001:2008 quality standard.
In addition, Apex supplies and supports over 250 Watch Schemes, throughout the United Kingdom, which makes them one of the leading providers of radio link schemes in the UK. Many Police forces throughout the country utilise Apex Radios to link to CCTV control rooms and retail security radio systems, contributing to the constant fight against crime and disorder.
Employer
Apex Radio Systems Ltd
Address
11 Keel Row
The Watermark
Gateshead
Tyne & Wear
NE11 9SZ
Job Types: Full-time, Apprenticeship
Pay: £13,500.00 per year
Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Gateshead, NE11 9SZ: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Location:

• Gateshead, NE11 9SZ (preferred)

Work Location: In person
Reference ID: APX-CS1024