JOB TITLE: Business Administrator
COMPANY: National Enforcement Solutions Limited
RESPONSIBLE TO: Business Support Manager
PLACE OF WORK: NES HQ
SCOPE AND GENERAL PURPOSE OF JOB
To provide the highest standards of customer service and professionalism always.
Benefits:

• 5.6 weeks annual leave
• Long service awards
• Company pension scheme
• Promotional opportunities available
• On-site parking
• Employee of the month and company events
• Rewards and recognition

Times of work
8-hour shifts between the times of 7am to 7pm decided on operational requirements. The shifts will be 5 days over 7, which equates to 37.5 hours per week contractually.
Salary
Hourly rate of £12 per hour which equates to £23,400.
Terms of the role
Full time and permanent, subject to 6-month probationary period.
RESPONSIBILITIES
Main Purpose of the Role
To provide professional and administrative support to our employees and liaise with clients on enquiries as and when required.
Administration tasks include:

• Quality assuring Fixed Penalty Notices and CCTV body camera footage
• Ensuring reminder and final chance letters are posted daily
• Ensuring representations are investigated and responded to in accordance with our policy
• Verifying payments and ensuring they are added to the system
• Providing excellent customer service via the phone and email
• Scheduling rosters for various sites
• Posting company social media content

Legal duties include:

• Preparing prosecution packs and sending to offenders/clients/courts
• Recording results
• Ensuring cases are prosecuted in line with relevant timelines

Essential role related knowledge, skills, qualifications, and experience at selection:

• Strong communication skills (verbal and written)
• Attention to detail
• Confident and easy going
• Computer literate and typing skills
• Team player
• Enthusiastic
• Strong interpersonal skills
• Evidence of a commitment to this role
• Strong organisation/time management skills
• Client focused
• Self-motivated and able to work with minimum supervision
• Fast and efficient learner

FLEXIBILITY
All job roles could be subject change due to operational and client needs.
Job Types: Full-time, Permanent
Pay: £23,400.00 per year
Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift

Experience:

• Administrative: 2 years (preferred)
• Legal: 1 year (preferred)
• Customer service: 3 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person