6-Month Fixed Term – Buyback and Customer Service Support
Gravesend
We have an exciting opportunity for you to join our team as our Buyback and Customer Service Support, based at our European Head office in Gravesend, Kent. Joining us on a 6-Month Fixed Term Basis, (Monday – Friday 8.30 – 5.30pm), you will receive a competitive salary.
Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you.
As our Buyback and Customer Service Support , you will be responsible for managing all our Exxon Mobil Buyback orders, building strong relationships with key stake holders and supporting the team and customers, overseeing orders, responding to inbound enquires, being a cover point for absences and liaising with key colleagues to ensure everything is in place to guarantee deliveries within lead time and service levels.
Responsibilities as our Buyback and Customer Service Support are to:
Buyback:

• Customer Service management for all our Exxon Mobil Buy Back account orders and deliveries, the main point of contact for all communications
• Manage and oversee bulk and pack orders. Processing and amendment of orders into SAP and reconcile with ACE Interface
• Weekly and monthly review of Buyback report, Teams meeting with Exxon Mobil - following up with Moove Supply and Distribution teams where needed
• Escalating priorities and strong communication with all key stakeholders

Customer Service Support:

• Support across Automotive, Industrial and International Customer Service teams, responding to customers within agreed time scales.
• Proactive communication to keep customers informed
• Takes ownership of challenges and following through to ensure delivery as promised to the customer, collaborating with colleagues being the voice of the customers.
• Support in investigating complaints, monitor and challenge for preventative measures.
• Process Customer Orders and checking colleagues order entry.
• Process and resolving Customer Complaints in a timely manner
• Understanding, communicating and processing promotional deals.
• Assisting with customer and back order report review
• Ad hoc CS duties as required

Essential Skills required of our Buyback and Customer Service Support:

• 2-3 years previous experience in a demanding customer service environment
• IT proficient in MS package, intermediate to advanced in Excel
• Ability to work in a fast-changing, dynamic environment
• Fluent in English both written and spoken
• Excellent communication skills – a relationship builder
• Active listening skills
• Ability to deliver difficult messages positively
• Ability to give and receive feedback positively
• Process driven and able to adopt and utilise to best advantage
• Proactive attitude

Desirable Skills

• Additional language spoken, in particular French, Spanish and/or Portuguese
• Experience of working with SAP and Salesforce
• Experience of complaint handling through to resolution
• International business understanding and/or experience

In return for joining us as our Buyback and Customer Service Support you will receive:

• Competitive Salary
• 25 days holiday plus bank holidays annually (pro-rata)
• Contributory pension scheme (company match up to 7%)
• Life Assurance 4x basic salary

• Help@Hand EAP ad Perks

• Free Parking

Interested in becoming a Moover? Join us as our Buyback and Customer Service Support and be part of a global organisation who truly value their employees, encourage development and progression. If yes, apply today, we’d love to hear from you!
Please note we endeavour to reply to everyone, but it is not always possible. If you have not heard from us within two weeks of your application, please assume in this instance we have not been able to progress.