Must have at least 1 year experience working in a car wash. Immediate start.
Position Title: Operations Supervisor - Hands on role at Waves Hand Car Wash, Sutton Coldfield
Location: Sutton Coldfield, UK
Working Hours: Full-time, 35 hours per week with paid overtime
About:
We operate one of the sites of a leading car wash service provider in the UK, known for its commitment to quality, customer satisfaction, and environmental responsibility. We offer a range of services from basic washes to full vehicle detailing, catering to the needs of every customer.
Position Overview:
Must have experience working in a car wash. We're seeking an Operations Supervisor who not only excels in oversight and leadership but also participates actively in day-to-day operations, including washing cars. The ideal candidate will oversee the daily operations of the car wash as well as working alongside colleagues, leading by example and ensuring high-quality service delivery and customer satisfaction. This role requires a hands-on approach, exceptional leadership skills, and a keen eye for detail.
Responsibilities:

• Supervise the day-to-day operations of the car wash facility.
• Participate in the day-to-day operations, including hands-on car washing duties alongside the team.
• Train and manage car wash staff, ensuring compliance with company standards.
• Monitor and maintain inventory levels of cleaning supplies.
• Ensure the car wash equipment is in optimal condition, scheduling repairs and maintenance as needed.
• Uphold the highest standards of cleanliness and safety on-site.
• Handle customer inquiries and complaints with professionalism.

Requirements:

• Full category B driving licence, free of convictions and no more than 4 points
• Proven experience in a supervisory or management role, preferably in the automotive or retail sector.
• Strong attention to detail and ability to uphold service quality standards.
• Excellent customer service and communication skills.
• Good command of the English language.
• Ability to lead and motivate a team effectively.
• Basic technical knowledge of car wash equipment is a plus.
• Flexibility to work in shifts, including weekends and holidays as required.

Training:
Comprehensive training will be provided to ensure you are well-equipped with the knowledge and skills required to excel in your role. This includes two days paid training at the Waves National Training Centre.
Benefits:

• Paid overtime
• Company pension
• Free, on-site parking
• Wash your car for free
• Opportunities for professional development
• A supportive team environment
• Full uniform and PPE provided

If you are passionate about delivering exceptional service and leading a team to success, we would love to hear from you. Join us in providing top-notch car wash services to the surrounding community while building a rewarding career.
Job Type: Full-time
Pay: £12.44 per hour
Expected hours: No less than 35 per week
Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 06/09/2024
Expected start date: 07/09/2024