Job description
Key Focus:
Nano Fibre UK are looking for a Civils Coordinator for the Gilmorton office to help support us as we scale. We are a fast growing company who are committed to offering the best service to our customers from our fibre broadband engineers in the region.
We are looking for enthusiastic and self-driven individuals to support us in delivering our customer promise.
The key focus of this role is to provide support to the Civils Department and carry out all the PIA (Physical Infrastructure Access) processes from start to end. You will be required to continually build relationships with all of our internal and external parties throughout each process and on a daily basis.
This role will report to:
Operations Manager
Key duties and responsibilities will include:

• Book and monitor whereabouts activity for any personnel accessing the PIA Network on behalf of Nano.
• Raise Network Adjustment orders (blockages, pole replacement, pole top capacity), raise cases for Missing Inventory or repositioning on PIA map, update spreadsheets, planners and maps for Openreach so they are aware which projects have been completed
• Ensure all civils tasks are closed with the appropriate level of evidence and information to ensure we are compliant with the Engineering Principles.
• Develop daily work plans and schedules for Civils activities, considering priorities, resource availability, and customer requirements. This involves considering engineers’ work attendance (e.g., absentees)
• Allocate resources efficiently, including engineers/supervisors to optimise productivity and meet targets.
• Identify and address any challenges or obstacles that arise during the process, promptly resolving issues to minimize delays and ensure continuity.
• Conduct regular meetings with our Contractors to review all PIA civils and highlight any outstanding evidence
• Provide constructive feedback and support the team members on day-to-day duties
• Provide telephone and system support as and when required
• Produce daily reporting
• Promoting improvements in Safety in line with the objectives set by the Safety Manager

Qualifications and Experience:

• 2+ years of administration experience
• Experience using street manager and knowledge of street works legislations essential.
• Advanced Microsoft Office (Word, Excel, Power Point, Share Point) skills
• Client service oriented and target driven.
• Ability to meet predetermined deadlines and to manage time effectively.
• Ability to multitask and work in a fast-paced environment.
• Previous knowledge of telecommunication construction would be an asset
• Experience or knowledge of PIA would be essential

Key skills & attributes:

• Excellent written and verbal communication skills
• Excellent people skills and telephone manner
• Detail oriented and analytical
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• A general ability to learn and use a variety of software/apps/digital media

Work Location: In person
Job Type: Full-time
Pay: £26,000.00 per year
Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday

Work authorisation:

• United Kingdom (required)