United Kingdom Job Openings
Scarsdale Vets
Client Care Advisor (Part-Time)
Alfreton
PART TIME
November 14, 2024
Client Care Advisor (Part-Time)
Scarsdale Vets, Alfreton, Alfreton, East Midlands
Discipline: Non-clinical Support
Part Time
Up to £10,707 DOE per annum.
Passionate about pets and delivering excellent customer service?
We are looking for a positive and approachable Client Care Advisor who has a genuine passion for providing outstanding client care and client experience. No two days are the same in this role, so if you are looking for a challenge and the ability to make a difference, please read on!
About the role
Our outstanding Client Care team are there for our clients, answering the phone, welcoming them and their pets into the practice and ensuring they are looked after and have everything they need every step of the way. They are a professional, friendly, and dedicated team, and often the first contact with our clients so are vital to our business.
You will be taking phone calls, making appointments, assisting clients with queries, reassuring clients, listening to their needs, taking payments, solving problems and generally 'being there' for our clients. Your main duties will include: Promoting a positive client journey.
- Supporting the clinical team in arranging the best treatment for our patients.
- General reception and administration duties.
- You will be working on a flexible contract to suit the needs of the business averaging 18 hours per week.
Want to know more about us?
We are proud to offer outstanding care to pets and their owners in Alfreton and surrounding areas. As well as having a central hospital with a referral centre and a dedicated night team, we have several local practices such as Allestree and Langley Mill that are in the heart of their communities, offering first class care at a convenient location for pet owners.
Required Skills and Experience
- Previous client care experience
- Confident with computers
- Flexibility
- GCSE in maths and English
- Team player Love of animals
Desirable Skills and Experience
- Knowledge of the veterinary industry
- Experience in Microsoft Excel/Word
- Customer Service training course attendance
- Problem Solving skills
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Scarsdale Vets, Alfreton
Unit 2, Nottingham Road, Alfreton, DE55 7GR, United Kingdom
Animals treated
Small animals
We regret to inform you that this job opportunity is no longer available as it has expired
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