United Kingdom Job Openings
AXA
Client Delivery Advisor
Leicester
FULL TIME
November 1, 2024
Are you brilliant at helping customers, have great attention to detail and want a job with lots of variety? We’re looking for Client Delivery Advisors to join our SME Sales and Service Centre in AXA Health.
You’ll provide outstanding telephony and administration services to our small to medium enterprise (SME) clients, brokers and AXA Health colleagues, exceeding expectations, whilst meeting service levels and quality measures.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. Once your induction and training are complete, you'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means attendance at our Leicester office.
Working Hours & Shift Pattern: Full time, 37.5 hours per week over 5 days, rotating shift pattern between the hours of 8.00am and 5.00pm.
Induction & Training:
You’ll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. This is followed by onsite on the job training. You’ll spend most of your week onsite for the first 3 months.
What you’ll be doing:
What you’ll bring:
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
#LI-Hybrid #Feelgood Health
Who we are:
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.
You’ll provide outstanding telephony and administration services to our small to medium enterprise (SME) clients, brokers and AXA Health colleagues, exceeding expectations, whilst meeting service levels and quality measures.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. Once your induction and training are complete, you'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means attendance at our Leicester office.
Working Hours & Shift Pattern: Full time, 37.5 hours per week over 5 days, rotating shift pattern between the hours of 8.00am and 5.00pm.
Induction & Training:
You’ll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. This is followed by onsite on the job training. You’ll spend most of your week onsite for the first 3 months.
What you’ll be doing:
- Be the first point of contact for telephone service enquiries, offering instant resolution wherever possible.
- Take full ownership of client requirements.
- Manage complaints, with help from Complaint Resolution team if needed.
- Deal with complex administration and invoicing queries.
- Meet service levels and quality standards.
- Become multi-skilled in all aspects of customer support.
- Take ownership for your personal development.
What you’ll bring:
- Customer focussed and ability to deliver results that exceed expectations – essential.
- Self-motivated.
- Confident with planning and prioritising your workload.
- Excellent attention to detail.
- Organisation and time management skills.
- Fast and accurate typing skills.
- Ability to use multiple systems and follow processes during client telephone calls.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of £23,400
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Private health cover after a qualifying period
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
#LI-Hybrid #Feelgood Health
Who we are:
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.
New Job Alerts
Kodiform Therapeutics Limited
Scientist (Cell & Molecular Biology)
London
FULL TIME
November 18, 2024
View Job Description
Home Office
Authorising Officer
Birmingham
FULL TIME & PART TIME
November 18, 2024
View Job DescriptionFrederic Robinson Brewery
Housekeepers
Ilkley
FULL TIME & PART TIME
November 18, 2024
View Job Description
Looking for similar job?
Selfridges
Client Consultant 37.5hours - Mens Accessories (Birmingham)
Birmingham
FULL TIME
August 13, 2024
View Job Description
Selfridges
Client Consultant - Menswear 37.5hours (Birmingham)
Birmingham
FULL TIME
August 27, 2024
View Job Description
MUFG - United Kingdom (BTMU)
Analyst, KYC Renewals - Client Management Services
London
FULL TIME
August 22, 2024
View Job DescriptionSifted (EU) Ltd
Client services associate - graduate role
London
FULL TIME
August 2, 2024
View Job DescriptionNew Job Alerts
Kodiform Therapeutics Limited
Scientist (Cell & Molecular Biology)
London
FULL TIME
November 18, 2024
View Job Description
Home Office
Authorising Officer
Birmingham
FULL TIME & PART TIME
November 18, 2024
View Job DescriptionFrederic Robinson Brewery
Housekeepers
Ilkley
FULL TIME & PART TIME
November 18, 2024
View Job Description