About us
Adwanted UK is a leading provider of media tech, data, and thought leadership. With decades of experience, they are uniquely connected to the key players and deliver impressive reach and influence across the industry.
Adwanted UK was formed after Adwanted Group acquired Mediatel Group, a company that had dominated the British advertising and media technology market. This acquisition is part of Adwanted's plan to strengthen its foothold in the UK, part of a larger mission to provide the media industry with a global standard. Now, Adwanted is present in the three largest advertising markets in the world (the UK, USA, and France).
The company has developed products in industries such as audio, out of home, and events. This includes J-ET the UK audio industry’s trading and accountability platform and Audio Track, the UK audio industry’s dedicated audio delivery platform. Both systems are used daily by media agencies, creative agencies and media owners.
About the Role:This Client Service Apprentice position is an excellent opportunity for a bright, analytical and numerical Client Service Apprentice to support the busy audio help desk team on all aspects of the systems. J-ET, Audio Track and the support team are highly regarded by our clients, many of whom use the help desk service on a daily basis. If you are a highly motivated and results-driven individual with a passion for technology, we would love you to join our hardworking, dedicated and lively team.
Responsibilities
· Learn J-ET, Audio Track and our other audio products comprehensively.
· Day to day support of the audio helpdesk. Ensuring that all helpdesk calls and incoming emails are acted upon in a timely manner.
· Develop, grow and maintain strong working relationships with all clients.
· Maintain the internal client management system and log all helpdesk calls and emails.
· Share your ideas and proactively contribute to marketing and client communications.
· Analyse and report on key metrics including system usage and helpdesk volumes.
· Provide audio delivery quotes and quality check audio adverts, destined for radio stations and digital audio platforms.
· Accurately raise and record invoices.
· Load weekly and ad-hoc data files provided by radio stations using automated processes, troubleshoot where the files contain incorrect data and liaise with the stations to provide new files.
· Be involved in the testing of new product developments and enhancements.
· Support the team in maintaining the audio databases.
· Replicate customer-reported issues, capturing and recording necessary information.
· Identify and escalate priority issues.
· Report software bugs/faults, liaise with developers and conduct testing to ensure these are resolved.
Career Progression
· Potential career progression includes developing both your client and software support skills. With opportunities to progress into more senior client service roles that include account management, user training and client onboarding. Alternatively you might focus on software support and data skills and progress into a more data focused role, learning SQL and API skills. Or perhaps a more creative system design role.
· On the job training and mentoring, along with your apprenticeship learning will ensure success.
About You
· You will be a confident and outgoing individual, who presents both themself and concepts and ideas well. Previous experience of presenting to others, would be an advantage.
· A love all things software and systems and the ability to learn new systems and processes quickly will be fundamental to success in this role.
· Previous experience of working with the public or clients would be an advantage, and strong communications skills, both verbal and written are a must.
· Excellent attention to detail, with the ability to demonstrate this, is essential – along with the ability to prioritise and problem solve.
· This role requires someone who thrives on working as part of a team.
· Knowledge of the media industry and the data that is used would be an advantage.
· Experience of Hubspot CRM and Sales tools would be helpful, but not essential

• Educated to a minimum of Level 3 qualifications (e.g. A Levels) is required with GCSEs in Maths and English at grade B/6 and above.

Job Type: Full-time
Pay: £13.15 per hour
Expected hours: 35 per week
Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Life insurance
• Paid volunteer time
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• If your ability to work in the UK is subject to a visa, please advise which type of visa you are currently on?

Education:

• A-Level or equivalent (required)

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London
Reference ID: CSA - 002