Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
Working Hours/Pattern:
Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.
Do you enjoy playing a key role in supporting administration and operations?
Do you thrive on providing outstanding customer service?
Then consider the role of Client Services Adviser at Reed in Partnership!
We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.
Please note this is a fixed term contract to cover maternity leave.
What is the role about?
The new Career Transition Partnership, re-procured by the Ministry of Defence and newly delivered by public services provider Reed in Partnership, will help approximately 15,000 Service leavers each year through personal resettlement support, access to subsidised vocational training courses, training grants, resettlement allowances, a new Digital Platform, workshops and events, housing and finance briefs and links with thousands of forces friendly employers looking to hire. The CTP is the official provider of Armed Forces resettlement support for all Service leavers, regardless of time served.
The Client Services Adviser play a key role in supporting Service Leaver experience. You will be the initial point of contact for welcoming Service Leavers onto the Career Transition Partnership, ensuring that they are supported with registration to their Digital Platform accounts and onboarding. The Client Services Adviser will also support Service Leavers with general queries about CTP. In addition, the role will be a key supporting role for the administration of the Resettlement Centre.
Just some of your day-to-day responsibilities will include
Administration

• Accurately capturing all required Service Leaver and programme data.
• Uploading programme activities on the Digital Platform for the Career Transition/Job Skills Workshops.
• Managing a high volume of confidential Service Leaver data and information, in accordance with GDPR and Data Privacy.
• Preparing classrooms for Workshops and Courses.
• Conducting monthly stock takes of materials and stationery.
• Supporting with ad-hoc site requirements, such as escorting individuals to the centre.
• Providing ad-hoc administrative support as required to ensure the smooth running of the Centre.

Customer Service

• Calling Service Leavers within five working days of referral onto the programme to promote the benefits of CTP, provide support for any initial queries, ensure they have registered their account and booked their Workshop (e.g. Career Transition Workshop).
• To support Service Leavers in accessing and using the Digital Platform.
• To support Service Leavers with any ad-hoc queries via telephone, email and in-person, sign-posting to appropriate support.
• To support Service Leavers with general enquiries within the centre.
• Using and promoting the Digital Platform, sign-posting and supporting Service Leavers to access appropriate support

What’s in it for you?
A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.
To be successful in this role, we are looking for someone with
Screening Criteria

• As Security Clearance is required for this role, applicants must have resided in the United Kingdom for the past 5 years and be able to evidence this.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma. GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.

Essential Criteria

• Demonstrable experience of delivering high quality customer service; maintaining high levels of professionalism and credibility throughout all communication with both internal and external stakeholders.
• Strong organisational and administrative skills, with an ability to work to set targets.
• Confident using Microsoft Office, Excel, Power Point and Digital Platforms.
• Demonstrable experience of working in a faced paced environment.
• Excellent communicator verbally and in writing.
• High standard of advocacy and interpersonal skills.
• Attentive to detail.

Desirable Criteria

• Knowledge of the Armed Forces

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £23,500.00-£28,000.00 per year
Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person
Reference ID: JR10001426