Who we are:
Poly Photonix was established in 2009 and is a bio-photonic research and development company that designs, develops and manufactures non-invasive photonics based medical devices.
The company has developed the Noctura 400 Sleep Mask, a light based, monitored ophthalmic treatment for Diabetic Retinopathy (DR) and Diabetic Macular Oedema (DMO), which are the principal causes of blindness.
Your new role:
Poly Photonix is an equal opportunities employer. Our respectful and inclusive working environment is of high importance to us as an employer who wants every employee to realise their potential and progress in their career.
As the company is growing rapidly, we are seeking an individual to support and operate the Noctura advisory line and manage the central enquiries mailbox, used to support patients and healthcare professionals, and promote sales of the Noctura 400 Sleep Mask.
The main activity is to respond to calls and emails from patients, healthcare professionals and supply outlets, requesting information about the mask, referral to approved Optometry outlets, online sales enquiries and other aspects of support and supply.
This role has considerable potential for development for the right candidate.
Your key responsibilities:
The Clinical Services Administrator is responsible for answering the Noctura Advisory Line in a professional manner and manage enquiries from patients and healthcare professionals effectively. Ensure calls are followed up within agreed timescales either personally or by other team members.
Monitor the enquiries mailbox and respond to emails in a professional and timely manner. Signpost more specialist questions to other members of the team where necessary.
Document and update relevant trackers with patient information, enquiries and complaints in line with business management procedures.
Monitor the orders mailbox, process orders within agreed timescales and moving them through in line with business management procedures.
Programme and arrange dispatch of masks for patients. Follow up with patients on a regular basis to ensure continued support, and liaise with Healthcare Professionals where relevant to prevent gaps in treatment.
Ensure sufficient stock is available and order new stock where required. Assist with general admin duties and projects where required.
Your skills and experience:

• Strong communication skills, both written and spoken.
• Experience working within a medical environment preferred.
• Customer services.
• Patient service/support preferred.
• General Admin.
• Professional telephone manner.
• Comfortable learning the mechanism of Diabetic Eye disease, how the Noctura 400 mask works and the sales/referral options (full training will be given).
• Feels comfortable speaking to patients and healthcare professionals.
• Enjoys working in a team environment and share information freely.
• Proficient in Microsoft Packages to intermediate level (Word, Power Point and Excel spreadsheets).
• Self-starter with strong personal motivation and flexible attitude.
• Strong organisational skills with the ability to handle multiple priorities.
• Speaking another language such as French or Spanish would be beneficial but is not a requirement.

Driving Licence:
Due to the location, a car and driving licence is recommended.
Work Schedule and Location:
Due to the nature of the job, the role is office based in Sedgefield, County Durham, Monday to Friday, 37 hours per week 9am-5.30pm Mon-Thu, 9am - 5pm Fri.
What you will get:
Salary £22,000 to 26,000 depending on experience and skills.
Generous company pension scheme.
25 days holiday + 8 public holidays.
Free onsite parking.
Job Types: Full-time, Permanent
Pay: £22,000.00-£26,000.00 per year
Benefits:

• Additional leave
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Stockton-on-Tees: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative: 2 years (required)
• Microsoft Excel: 1 year (required)
• Microsoft Word: 1 year (required)
• Microsoft Outlook: 1 year (required)
• Medical terminology: 2 years (preferred)
• Patient support: 2 years (preferred)
• Customer service: 2 years (required)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person
Reference ID: PPX3