Pinnacle Group are looking for a professional Concierge to provide exceptional front-of-house services to our residents and visitors. You will be joining our Residential Property Management team based in Bromley By Bow. The Residential Property Management team oversees large, complex residential developments on behalf Institutional Investors, Developers and Residents’ Management Companies, providing comprehensive leasehold and block management services. Your responsibilities will include greeting and assisting guests, managing building access, handling inquiries, and ensuring a welcoming environment. You will need excellent communication skills, a friendly demeanor, and a strong sense of responsibility. If you are passionate about delivering outstanding customer service and enjoy being the first point of contact in a vibrant community, we would love to hear from you.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:

• Welcoming clients and residents as a ‘Front of House’ service provider, Acting as the first point of reference for visitors, contractors and others who need assistance or information about Pinnacle’s services and the development.
• Manage resident complaints in relation to noise or other nuisance or suspected lease breaches, notifying management where necessary and assisting in issuing communications to residents about matters that affect them
• Conduct regular security and safety patrols and site inspections, including riser & plant room checks
• Maintain inventory and stock of supplies for the effective management of the concierge desk and services
• Handling parcels and keys on behalf of leaseholders, tenants and management

Key requirements:

• SIA licence indoor supervision and first aid is essential. CCTV SIA licence is desirable.
• Proven experience as concierge; experience in customer service or relevant role is an advantage.
• Strong communication skills. Proficiency in spoken and written English essential, Multilingual is strongly preferred.
• Proficient in Microsoft Excel, Word and One Note.
• Ability in multitasking, time management and managing conflicting priorities.

Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Contact information

St Andrews Mock