United Kingdom Job Openings

Ingeus UK

Contact Centre Advisor

Birmingham

FULL TIME

October 10, 2024

500550

Birmingham, West Midlands , United Kingdom

Employability

Advice & Guidance

Full Time / Permanent

Opening on: Oct 10 2024
Closing on: Nov 8 2024

Contact Centre Advisor
Salary: £24,500 per annum
Part Time - 20 hours 10.00 am- 14.00pm Monday - Friday ( must be able to work these hours).
Location: Birmingham - 4th Floor, 154 Great Charles Street Queensway, Birmingham, B3 3HN
The Contact Centre Advisor will be the first point of contact with participants. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and engage the participant in the programme and collect any relevant information which will allow our Employment Advisors to personalise the initial face to face meeting and encourage attendance at the appointment.
As our Contact centre Advisor, you'll:

Effectively engage Participants onto the Restart Programme through promotion of the programme in a relevant, personalised and appropriate way to participants, Job Centre Plus Work Coaches and other stakeholders.
Build and maintain effective working relationships with contacts at Job Centre Plus, providing relevant Management Information to support their monitoring of both flow and suitability of participants.
Ensure that all documentation relating to participants is completed and maintained in an accurate, timely and respectful manner.
Effectively collaborate with the Employment Advisors to ensure all participant information is provided in a timely manner and work cohesively with Job Centre Plus.
Meet and exceed set targets, KPI’s and Customer Service Standards

As our Contact Centre Advisor, you'll have:

The ability to effectively network to build and maintain effective relationships internally and externally.
Excellent verbal and written communication skills.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

25 days annual leave plus bank holidays with the opportunity to salary trade extra
EAP Support programme available 24/7 with access to 6 x counselling sessions
Private Medical Insurance
Eyecare vouchers with help to purchase new glasses
Life assurance
Online discount shopping via Perks at Work
Cycle to Work scheme
Season ticket loan
Up to two days each year dedicated to Community Giving (Volunteering)
Access to Salary Finance; financial education and advice
The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
Long service awards.

Ingeus helps governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive. We’re purpose-led, passionate and proud to work with customers and communities to drive social change.
At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.
We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at careers@ingeus.co.uk

"Please note that this role will close early if we receive a high volume of applications "

New Job Alerts

Be At One

Barback

City of Westminster

PART TIME

November 18, 2024

View Job Description

Inter Scientific

Project Scientist

Liverpool

FULL TIME

November 18, 2024

View Job Description

Holiday Inn

Full Time Hotel Receptionist

Bolton

FULL TIME

November 18, 2024

View Job Description

Kodiform Therapeutics Limited

Scientist (Cell & Molecular Biology)

London

FULL TIME

November 18, 2024

View Job Description

MMJ Cleaning Ltd

Cleaner

London

PART TIME

November 18, 2024

View Job Description

Vagabond Wines

Waiting Staff and Wine Lovers!

London

FULL TIME & PART TIME

November 18, 2024

View Job Description

Boots

Healthcare Sales Assistant

Edinburgh

FULL TIME

November 18, 2024

View Job Description

Boots

Trainee Pharmacy Dispenser

Kilmacolm

PART TIME

November 18, 2024

View Job Description

Boots

Customer Advisor

Hatfield

PART TIME

November 18, 2024

View Job Description

Hotel Du Vin

Room Attendant, Hotel Du Vin

November 18, 2024

View Job Description