Do you want to make a genuine impact on people’s lives? Blume works with supporting the legal sector, with our focus being personal injury and medical negligence claims. Our agents work to make a difference in our customers' lives by assisting them with seeking to access to justice and potential compensation.
We have a culture of priding ourselves on bringing our authentic selves at work and understand that a wide and inclusive workforce is essential for us to relate, emphasise and ultimately listen to and support all our customers.
One of our successes is Lisa, who thrives in the office and speaking to people on the phone and loves the fun incentives of targets, making every day a new mountain to climb.
When asked about how she has been so successful within Blume, Lisa said “My varied background and life experience, from music, fashion, and retail has not only given me the confidence to ask more questions but helped me understand circumstances more clearly and relay information effectively which has then helped to make a change to people’s lives.”
Due to rapid growth, we have a fantastic opportunity to join our front-line team under our brand ‘The Compensation Experts’, where you will spend your days chatting away with our clients and supporting them through the first steps of their claim. Whether it’s your conversational style, or your ability to glean information, you will qualify the details of their claim while getting to the heart of the matter quickly and easily, with the end goal of matching them with one of our qualified panels of law firms. We won’t just expect you to get on with it! We’ll support you, train you and equip you with a great set of skills as well as all the equipment to ensure you can thrive (and hit that bonus!).
This is the perfect role to put your skills into use and shine as bright as you can, while at the same time having the genuine satisfaction of helping people that need it Responsibilities

• Initiate outbound and answer inbound calls to potential clients for personal injury and medical negligence claims, who have enquired about our services.
• No cold calling is required
• Consistently meet and exceed assigned targets, striving for a first call resolution as frequently as possible.
• Monitor and achieve KPIs, including but not limited to talk time and number of dials.
• Maintain excellent quality assurance scores by adhering to company guidelines and best practices.
• Work with Team Leaders to assess claims and determine how we can assist the client going forward.
• Demonstrate an understanding of the claims process, providing accurate and relevant information to clients.
• Record and maintain detailed and accurate information related to client interactions in the company's CRM system.
• Display empathy and build rapport with clients to create a positive client journey.

Expectations

• Enjoy talking to different people from variety of backgrounds.
• Listening to people’s stories and questioning on the back of it.
• To discuss medical terms with clients.
• Comfortable with listening and talking about injuries including sensitive topics.
• Work well in a vibrant team.
• Accustomed to talking on the phone for long periods of time.
• Have pride in delivering exceptional customer service.
• Ability to build rapport with a variety of people.
• Enjoy hitting targets while maintaining an effective customer experience.

Benefits
What’s in it for you?

• Casual dress
• Weekly accrued bonus
• Friendly and approachable managers
• Perkbox enhanced membership – deals and discounts from over 1,000 household brands!
• Lovely social environment – including quarterly paid company socials and free beer/wine for an after-work tipple.
• Free fruit, snacks, and soft drinks
• Employee assistant program and access to GP
• Real Living Wage employer - we don't want you scraping by on the bare minimum!
• 28 days holiday, that increase the longer you're with us.

At Blume, we strive to create an inclusive environment where being human, being inquisitive, and being brave are not just ideals, but integral parts of our collective identity. We believe in fostering a culture where each individual feels valued, respected, and empowered to be their genuine self. We embrace diversity in all its forms, understanding that everyone brings unique perspectives and experiences to the table. We encourage a culture of curiosity and exploration, where being inquisitive is not just encouraged but celebrated. Moreover, we recognize the importance of courage and bravery in pushing boundaries, challenging the status quo, and driving meaningful change.
If you have experience in Road Traffic Accidents/RTA/Claims Management/Medical Negligence/Personal Injury Claims this could be the perfect opportunity for you!
Job Types: Full-time, Permanent
Pay: £23,400.00-£27,000.00 per year
Additional pay:

• Performance bonus

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 16/09/2024
Expected start date: 16/09/2024