• In liaison with the Credit Manager, ensure that all debts are chased promptly, to minimise bad debt and maintain the Company cash flow position.
• To have clear focus on own individual ledger, covering all accounts including designated Key Accounts to ensure complete coverage of the Sales ledgers.
• Working closely with the Queries team to ensure prompt resolution of all customer queries notified to Finance in order to facilitate debt collection, whilst protecting BSI’s interests and assuring Customers of the best Customer service & fair treatment at all times.
• Collaborating with all areas of the BSI business to ensure that the services of BSI are not supplied to bad debt clients.
• Liaising with the Credit Manager to ensure that the collections procedure is adhered to & that non-paying clients are escalated.
• Working with the team on a rota basis to Credit Check clients & deal with incoming queries to the Credit Control email box.
• Processing Credit Card payments & compiling paperwork for Sales Ledger refunds
• Dealing with day to day correspondence from clients, ensuring prompt response & closure of issues & enquiries.
• Reduce open credits on sales ledger
• Assist the Queries team to maintain acceptable query levels

• Previous experience within a Credit Control environment is essential
• Sound working knowledge of computer systems is required
• Excel knowledge to an intermediate level
• Working knowledge of SAP would be an advantage
• Must have a flexible and proactive approach to work
• Be a good team player
• Dedicated to high standards of customer service
• Capable of working under pressure to meet deadlines.
• Good communication skills and attitude are required to ensure the provision of a good service to both external and internal customers and staff.