United Kingdom Job Openings

Disney

Customer Acquisition Manager

London

September 4, 2024

Customer Acquisition Manager
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Job ID

10098516

Location

London, United Kingdom

Business

The Walt Disney Company (EMEA)

Date posted

Sep. 04, 2024

Job Summary:

About the Role & Team
Disney+ is The Walt Disney Company’s Direct to Consumer video entertainment service. The service consists of long form and short form video built around six key content brands (Disney, Pixar, Marvel, Star Wars, National Geographic and Star) with an appealing and easy to use interface accessed across multiple platforms (e.g. televisions, mobile devices, PCs).
The Disney+ team is responsible for the country launches and day to day operation of Disney+ across Europe, Middle East and Africa, with a specific focus on customer acquisition and retention, marketing, partnerships, content programming, research and analytics.
The EMEA Customer Acquisition team’s mission is to make it as easy as possible for potential customers to discover the value they receive Disney+.
You will be part a team of four optimising the disneyplus.com experience to drive upgrades/downgrades, reduce cancellations and optimise winback tactics, also demonstrating other owned channels such as email, app notifications, and more.
This role will require you to be onsite 4 days a week.
What You Will Do

Develop and implement the testing roadmap for key digital channels (landing page, sign-up flow, cancellation flow, email, push, etc) optimising for conversion and lifetime value
Partner with Product, Analytics, Marketing Operations, Design to find opportunities to drive customer acquisition and retention (incl. through offers and winback) as well upgrades and downgrades
Collaborate with local teams in EMEA markets to deliver campaigns and initiatives across the region
Monitor KPIs and report progress, gaps, opportunities to senior leadership

Required Qualifications & Skills

Successful track record in defining and implementing acquisition strategies (managing KPIs such as conversion rate and lifetime value) in the SVOD industry or other fast paced subscription services
Extensive experience in developing and implementing A/B testing roadmaps
Extensive experience partnering with Product teams
Numerical, with an ability to distil figures into a narrative that is clear and concise
Excellent influencing and business partner collaboration
Strong presentation and interpersonal skills
Thrives in an ambiguous, fast paced and cross-functional environment

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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