Job Summary:
The Customer Care Coordinator is responsible for providing exceptional customer service and coordinating all aspects of client accounts. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction. The Customer Care Coordinator serves as the main point of contact for clients, ensuring that their needs are met and their expectations are exceeded and also plays a crucial role in maintaining positive client relationships and ensuring that the cleaning services provided meet and exceed customer expectations.
By providing outstanding customer service and efficiently coordinating all aspects of client accounts, this role contributes to the overall success and growth of the cleaning janitorial company.
Duties and Responsibilities:
1. Customer Service:
- Handle inbound and outbound customer calls and emails promptly and professionally.
- Address customer inquiries, concerns, and complaints in a friendly and efficient manner.
- Provide accurate information about the company's products, pricing, and policies.
- Offer solutions and alternatives to customer complaints, striving to achieve customer satisfaction.
- Serve customers at the trade counter
2. Account Management:
- Maintain accurate client records and update customer information as needed.
- Follow up with clients to gather feedback and address any concerns or issues.
- Identify opportunities to upsell additional cleaning products and communicate them to clients.
- Ensure customer retention.
3. Problem Resolution:
- Collaborate with internal teams to address and resolve any customer concerns.
- Escalate complex issues to the appropriate department for further investigation and resolution.
4. Administrative Support:
- Assist in preparing quotes, proposals, and contracts for potential clients.
- Generate reports on customer satisfaction, service performance, and sales metrics.
- Assist in managing inventory of cleaning supplies and equipment.
- Collaborate with other departments to ensure smooth operations and customer satisfaction.
5. Order Input
- Process customer orders by various methods.
- Ensure all orders are processed by the end of the working day.
Skills and Qualifications:
- Proven experience in a customer service or customer care role.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Ability to multitask and prioritize tasks effectively.
- Proficient in using Microsoft Office Suite.
- Problem-solving and conflict resolution skills.
- Attention to detail and a strong commitment to delivering exceptional customer service.
- Knowledge of cleaning janitorial services and industry practices is desirable
Job Types: Full-time, Permanent
Pay: £24,500.00 per year
Additional pay:

• Performance bonus

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work authorisation:

• United Kingdom (required)

Work Location: In person