Join one of the fastest growing UK tech companies! Our client offers a market-leading product and an award-winning brand, making this an exciting time to join their dynamic team. They’re looking for an ambitious Customer Implementation Consultant to join their existing team, which operates with customers across Europe, the United States, and Australia.
About Us:
Our client is transforming the business owner experience by putting the power of fintech in their hands. They provide comprehensive tools for point-of-sale and embedded finance (including payments, banking, and lending) to over 77,000 businesses globally. From micro-sized ventures to enterprise-level companies, their mission is to make commerce accessible to all. With personalised career progression plans, opportunities to work with cutting-edge tech like AI, and an inclusive culture, they are shaping the future of business solutions.
About the Role:
As a positive and confident communicator with an excellent telephone manner, you will be the first point of contact for many prospective customers seeking tech-led solutions to their challenges. As part of the customer support team, you will play a key role in handling customer onboarding and resolving queries efficiently.
Responsibilities:
- Deliver training for new customers during the onboarding process
- Handle inbound support calls, answer webchats, and respond to tickets
- Provide top-tier customer service via phone, email, webchat, and online user support
- Escalate issues and record customer data accurately when needed
- Conduct remote troubleshooting and training sessions
- Maintain in-depth knowledge of all products and services
- Meet call time and upselling targets, using a soft sales approach to identify growth opportunities
The Ideal Candidate:
- Driven and proactive – Able to work independently and is determined to succeed (essential)
- Organised – Manages diaries, phone systems, and updates records with great attention to detail (essential)
- Resilient – Stays calm and professional when handling volume calls and challenging customers (essential)
- Personable – Shows empathy and remains composed under pressure (essential)
- Tech-literate – Basic understanding of Android, i OS, and Windows OS, familiarity with Google Suite, and awareness of CRM systems (preferred, not essential)
Benefits:
- 20 days paid holiday
- Exclusive retail, restaurant, travel, and accommodation discounts
- Pension scheme
- Free onsite parking
- Equity (after 1 year of service)
- Access to learning platforms
- Career progression opportunities
What’s Next?
Interviews for this role are starting immediately. Successful candidates will first have a short screening call with our recruitment partner before proceeding to an interview with the hiring manager. You could be joining the team very soon!
Job Types: Full-time, Permanent
Pay: £23,795.00 per year
Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday
• Night shift

Experience:

• Account management: 1 year (required)
• Call Center: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Expected start date: 15/05/2023