Customer Service Advisor – NEXT Contact Centre, Radar Road, Leicester, LE3 1UF
Shift Tuesday to Friday, 9-5 pm & Saturday 9 am to 4.45 pm 36 hours per week *
Salary: Base pay is £11.62- £11.99** per hour plus an additional £1 per hour when working weekends.
Location: Onsite, based at Radar Road, Leicester LE3 with the opportunity to apply to work from home, in line with our working from policy after a minimum of 6-9 months service.
Start dates October 2024
Training: Monday to Friday 9-5 pm. Training will be based off site at Regus, Grove Park, LE19 1SY. (Commitment to full training is mandatory)
Benefits:

• 25% off a huge selection of Next, Lipsy & Victoria's Secret products
• Company performance based bonus
• Fantastic NEXT Sharesave scheme
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at NEXT Staff Shops offering up to 75% discount
• Canteen with great food at amazing prices
• Access a 24/7 digital GP and other free health and wellbeing services
• Paid Full- time training and exciting opportunities for further career progression
• Potential overtime to boost your salary

About the Role
If you love working in a fast paced environment and delivering exceptional customer service this is the job for you! At NEXT, we're committed to providing a welcoming and supportive experience for our online customers. Your top priority will always be meeting our customers' needs, no matter the nature of their inquiry.
This is a unique customer service role where there are no sales targets. You'll be the first point of contact for our customers, who seek an approachable, confident, and helpful individual to deliver “Best in Class” service through verbal, written, and digital communication channels.
You will:

• Manage a high volume of queries in a calm and confident manner
• Deliver exceptional service by exceeding expectations to resolve customer queries whilst, hitting Key Performance Indicators and Service Level Agreements
• Maintain transparency with customers while fostering strong relationships.
• Navigate through multiple computer systems and collaborate with other teams within NEXT as needed
• Deliver essential customer support

About You
We are looking for people who are as passionate about customer service as we are and who can provide excellent service through listening and engaging with our customers. You'll interact with customers through calls, emails, and web chats, so possessing computer literacy and excellent communication skills is essential.
While previous contact centre experience is preferred, we welcome applications from individuals with backgrounds in retail, hospitality, and the care sector. You will be offered paid training to prepare you for the role when you join.
What Next?
Click the apply button now to start your application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your work experience and more about you as a person.
All successful applicants must complete a DBS and credit check, provided by NEXT.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next NEXT sponsorship
*During our peak trading periods you’ll also be required to work additional 4 or 6 hour shifts per week, for up to 20 weeks of the year.
**Upon successful completion of your probationary period, there is a possibility to earn a performance-related bonus of up to 20%. Additionally, Customer Service Advisors who consistently meet KPI targets have the opportunity for an enhanced pay increase of up to £11.99 per hour.
Job Types: Full-time, Permanent
Pay: £11.62-£11.99 per hour
Expected hours: 36 per week
Additional pay:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Leicester, LE3 1UF: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person