Are you an experienced Customer Service professional with a passion for delivering exceptional service?
If you're looking to take your career to the next level, I have a fantastic opportunity with a leading company known for its dynamic and fast-paced sales and service environment. My client is on the lookout for a proactive and enthusiastic Customer Service Advisor to join a friendly, high-performing team, reporting directly to the Customer Services Manager.
The Role:
As a Customer Service Advisor, you will play a key role in managing customer accounts and delivering outstanding service within a busy sales environment. You’ll thrive under pressure, using your strong communication skills to resolve customer issues, ensuring a smooth process from order to delivery. This is a great chance to take ownership of your work, contribute to a successful team, and build lasting relationships with customers and internal stakeholders.
Key Responsibilities:

• Handle inbound and outbound calls, efficiently resolving customer issues and ensuring satisfaction.
• Manage customer accounts from order placement through to shipment, ensuring all details are accurately handled.
• Develop a good understanding of products and processes, enabling you to confidently assist customers.
• Log all customer issues according to the escalation process, ensuring nothing is left unresolved.
• Take ownership of customer concerns, working to resolve them or escalating when necessary.
• Collaborate closely with internal teams to ensure the best customer outcomes, directing relevant stakeholders when required.
• Meet deadlines and complete tasks within agreed timescales, ensuring the highest level of customer satisfaction.
• Be flexible and ready to take on additional tasks as needed.

What They’re Looking For:
Experience: Previous customer service experience is essential.
Skills:

• A confident and professional telephone manner – you’ll need to communicate clearly, build rapport, and engage effectively with customers.
• Strong problem-solving and call management abilities (active listening, questioning, summarising, and identifying customer needs).
• Excellent organisational skills with a keen eye for detail.
• Ability to collaborate effectively with team members at all levels.
• Proficiency in MS Office and strong PC skills are essential.

Desirable:
Knowledge of export processes and legislation, particularly post-Brexit, including:

• Shipping Incoterms
• Export VAT regulations
• Customs processes and documentation

Education: GCSE/National 5 in Mathematics and English (or equivalent).
This is an exciting opportunity to be part of a growing and supportive team in an environment where your contributions are recognised and rewarded. If you’re ready to make an impact and advance your career in customer service, I’d love to hear from you!
Job Types: Full-time, Permanent
Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hawick, Scottish Borders: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Location:

• Hawick, Scottish Borders (preferred)

Work Location: In person