Mr Fothergill’s has been sowing the joy of gardening across the world with our impressive, high- quality seed ranges and equipment for over 44 years. Our products are found in most garden centres as well as big retailers and we also have a blossoming direct to consumer business. We believe that gardening provides not only a good-looking lawn but supports mental health, combats loneliness and is a great way of bringing people together. We have the pleasure of selling a wonderful, purposeful product.
As a member of our Customer Service team you will provide first class support to our customers; processing incoming Mail Order/ Postal orders and payments for the direct marketing division of Mr Fothergill’s Seeds Ltd. You will delight our customers when handling queries and resolving problems whilst maintaining our customer database.
In this role you will get to

• Process sales orders received by post and telephone, replacement orders, stock returns and refunds ensuring customer satisfaction and adherence to process
• Ensure all customer queries are responded to in a professional, helpful and timely manner.
• Deal effectively with complaints; escalating to management as required
• Accurately update and maintain system records that accurately reflect activity
• Occasionally assist in other areas of the business as and when required, during busy periods.
• Other ad hoc duties related to the role, depending on the business need

We’re looking for people who have a passion for providing excellent customer service and who demonstrate strong verbal and written communication skills. You’ll also have:

• Proven customer service experience, ideally gained within a call center type environment
• Effective organization skills
• Excellent attention to detail
• A collaborative working approach and enjoy being part of a team
• Accurate data entry skills and experience in using MS Word, Excel and Outlook
• Sound knowledge of gardening and our product range would be great to have, but not essential

Key Benefits

• Private Health Cover
• Generous pension scheme
• Life Assurance Cover
• Employee discount
• Casual dress code
• 22 days holiday entitlement (increasing to 25 after 3 years’ service)

The world of gardening should be accessible to all and it’s important that our teams reflect the diversity of our customers, ensuring that our products meet everyone’s needs. Therefore, we very much welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation or age. We’re ‘rooting’ for you!
Job Types: Full-time, Permanent
Pay: £24,833.00 per year
Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person